Backend Engineer — Agent Experience

3 дн. назад

ВеликобританияMiddle

backendapiaillmtestingcode review

Develop and maintain AI-powered backend services supporting agent-assist features for customer support at .

Agent Experience builds the AI-powered backend services that power agent-assist tooling on our Astra support surface — helping support agents resolve customer, merchant, and Dasher issues faster. We sit at the intersection of LLM-backed product features and high-volume, latency-sensitive support infrastructure.

Build and maintain backend services for agent-assist features on Astra, taking on feature-level work with increasing independence.
Translate requirements into working code: design the feature-level approach, write an RFC when the change affects other engineers, and implement it end-to-end.
Integrate with LLM-backed features — wiring up prompt/completion calls, handling provider responses, and validating output quality and correctness.
Break down assigned project work into tasks, provide accurate estimates, and keep your own progress and dependencies on track.
Apply AI tooling thoughtfully to your own workflow (coding, testing, review) and critically evaluate its output rather than taking it at face value.
Participate in code review — both giving and receiving — to help the team hold a high bar for correctness, quality, and standards compliance.
Collaborate with senior engineers and partner teams to clarify problem definitions, unblock yourself, and flag risks or blockers early.

Solid backend engineering fundamentals in Go, with experience shipping and maintaining production services.
Exposure to LLM-powered features in production (prompt/completion integration, provider APIs) is a plus — we'll ramp you up if you haven't worked with this directly.
Ability to independently own feature-level work: from a written requirement to tested, shipped code.
Comfort working in a domain with multiple chat/support surfaces — willingness to trace issues to the right service rather than guessing.
Clear technical writing (RFCs for feature-level decisions) and good judgment about when to ask for help versus push forward.
2–4 years of backend engineering experience, with a track record of growing ownership and scope.

is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
At , we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!