Polymarket
Data and Analytics Lead
3 дн. назад
250k–275k USD / годСтрана неизвестнаSeniorRemoteC1
sqldbtlooke...tableaumodehexforecastingdata modeling
Polymarket is the world's largest prediction market platform, seeking a Data and Analytics Lead to build and lead the customer experience (CX) analytics function from the ground up.
About the company
- Polymarket is the world's largest prediction market platform.
- We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs.
- Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
- We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source.
- Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
About the product
- CX generates some of the richest data at Polymarket: every contact, every resolution, every point of friction.
- Right now, that data isn't working hard enough.
- You'll build the CX data and analytics function from the ground up.
- That means defining the metrics that matter, creating a single source of truth for service levels, CSAT, contact rate, handle time, and first-contact resolution, and delivering the reporting and insight that CX leadership actually uses to make decisions.
- You'll lead the Analytics Engineers on the CX team and serve as the primary connection point to Polymarket's central data engineering team.
- This is a builder role.
- The function doesn't exist yet in any mature form, and you'll be setting the vision, the roadmap, and the standards.
- If an insight doesn't change a decision, it doesn't count.
Responsibilities
- Define and own the CX metrics layer: service levels, CSAT, handle time, first-contact resolution, contact rate, and the dbt models that power them.
- Write SQL and build data models to diagnose contact rate spikes, identify friction points, and surface root causes to the teams who can fix them.
- Lead and develop the Analytics Engineering team: set priorities, review work, and make sure output maps directly to CX team needs.
- Partner with Polymarket's central data team to build the pipelines and shared infrastructure CX depends on, and unblock that work when it stalls.
- Deliver weekly metrics summaries and insight packages to CX leadership, with clear recommendations, not just charts.
- Build the measurement framework for AI agents and automation across CX, so the team knows what's working, what isn't, and where to invest next.
- Apply forecasting and modeling to operational problems like staffing, contact driver classification, and AI deflection rates.
Requirements
- 6+ years in analytics or data science, with at least 2 years leading an analytics team.
- Expert SQL, hands-on dbt experience, and fluency in at least one modern BI tool (Looker, Tableau, Mode, Hex, or similar).
- A track record of building an analytics function or data model from scratch, not just inheriting one.
- Experience working with customer support data and systems, and an understanding of the metrics that matter in a CX context.
- Strong data storytelling for executive audiences: you can turn a complex analysis into a clear recommendation.
- Comfortable working directly with engineering and data platform teams to get pipeline and infrastructure work done.
Nice to have
- Experience with NLP or LLM-based approaches to ticket classification or contact driver analysis.
- Background in fintech, crypto, or trading platforms.
Conditions
- Competitive salary and equity
- Unlimited PTO
- Full Health, Vision, and Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, and accessories
- Base salary range: $250,000 to $275,000, plus equity and benefits.
Other
- This is a good-faith range for the level we're hiring at.
- Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway.
- We're always happy to talk it through.