Regional Retail Operations Team Lead - Enugu

3 дн. назад

НигерияLeadHybrid

inventory managementlogisticspayment collectionstraining

Lead and oversee retail operations including stock management, shop assistant support, and retail strategy development across Enugu region.

is a pan-African fintech providing asset financing and credit to underserved customers across Kenya, Uganda, Nigeria, Ghana and South Africa. We now serve 10 million customers and have extended $2B+ in credit, backed by 2,300+ employees and 35,000+ field agents. 86% of our customers are satisfied, and 55% are first-time users of formal financial services.
This is a hybrid role , you would be working from our office in Nigeria , partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Manager, Retail Operation.
At , we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of as we grow together. Explore more at .com .
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

As Regional Retail Operations Team Lead, you'll oversee retail operations across Enugu - managing stock reconciliation, inventory allocation, phone repairs, reverse logistics, and shop assistant support across multiple retail points. You'll manage stock shortage mitigation, DSR holding levels, aged stock returns, cancellations, and payment collections. You'll coach shop assistants on processes and systems, develop retail strategies that support business objectives, train new Stock Controllers, and create virtual depot operations. You'll resolve operational issues as they arise and track shop assistant performance.
Manage stock reconciliation across the region - reordering understocked SKUs, managing DSR holding levels within min-max, tracking aged stock returns and reallocations.
Support phone repair logistics within SLA and customer pickups. Oversee reverse logistics adherence and cancellation closure timelines.
Track collection and payment performance.
Coach shop assistants on processes, products, .net systems, and customer service standards. Develop retail strategies that support regional business objectives. Resolve operational issues as they arise.
Track and report shop assistant performance. Train new Stock Controllers and conduct weekly refresher training for existing teams.
Create and manage depot operations.

3 years demonstrable experience in field office, customer care, sales, or retail operations; you've managed inventory, coached teams, and driven operational excellence at scale.
Diploma or Degree in Customer Service, Inventory Management, or related field. Experience managing retail operations in multiple locations is valuable.
Strong technical knowledge of inventory management, reverse logistics, stock allocation, and retail systems. Comfort managing multiple operational metrics simultaneously.
Excellent people leadership skills - you coach, develop, and motivate teams. You communicate clearly, listen well, and build collaborative relationships with diverse retail teams.
Strategic operational thinking- you see how daily operations connect to business objectives and develop strategies that support growth.

In most retail jobs, stock is a cost line. Here, it is the product that carries a customer’s credit journey. If a device is missing, a repair runs late or a DSR is out of stock, someone’s access to finance stalls. You will see the effect of your work in customer satisfaction, not just in a stock report.
This role requires leadership across complexity. You'll manage operations across four regions with different retail contexts. You'll balance multiple competing priorities; stock management, training, logistics, and performance tracking - simultaneously. You'll work in field environments, conduct regular shop visits, and navigate dynamic retail situations.