Бразилия
Аргентина
МексикаFounding Customer Success Manager - Teams & Growth
4 дн. назад
35k–50k USD / годБразилияАргентинаМексика+5SeniorRemote
crmaccount segmentationcustomer success managementchurn preventionhealth scoringonboarding
First Customer Success Manager to lead growth and adoption efforts for team customers at an AI sales platform.
О компании
- Gojiberry is a YC-backed AI sales platform that helps B2B teams find, qualify, and contact their next customers.
- We’re building AI sales agents that continuously look for the right prospects, detect buying signals, enrich contacts, and launch personalized outreach across LinkedIn and email.
- Instead of asking sales teams to manually build lists, research accounts, switch between tools, and write every message themselves, Gojiberry handles the repetitive work of outbound: finding prospects, researching accounts, and reaching out; so sales teams can focus on selling.
- Our agents can combine ICP targeting, intent signals, enrichment, CRM data, and multichannel outreach to help sales teams focus on the opportunities most likely to matter right now.
- We’ve grown to thousands of paying customers and several million dollars in ARR with a small team, and we’re now investing heavily in making Gojiberry the default AI sales agent for growing B2B teams.
Обязанности
- We’re hiring our first Customer Growth Manager to own the success of our team customers after they close.
- Your job is to make sure every team using Gojiberry gets real results, adopts the product deeply, stays with us, and grows over time.
- You’ll work directly with the founders and have a lot of freedom to build the Customer Growth function from scratch: onboarding, account segmentation, success playbooks, health scoring, adoption, churn prevention, expansion, and customer feedback loops.
- We’re looking for someone who has already done this before and wants to build the playbook, not just follow one.
- Own the post-sales relationship for our team customers, typically companies with 2+ users
- Run onboarding and make sure every new team reaches value as quickly as possible
- Understand each customer’s goals, workflow and GTM motion, then help them configure Gojiberry around it
- Proactively identify customers who are underusing the product or not getting results and intervene before they churn
- Drive adoption of new workflows, features and use cases across customer teams
- Identify expansion opportunities when customers can get more value from additional seats, senders, credits or workflows
- Build the processes we don’t have yet: segmentation, health scores, onboarding playbooks, success milestones, lifecycle touchpoints and reporting
- Turn customer conversations and usage data into clear feedback for Product
- Work closely with Sales to make sure the handoff from closed deal → successful customer is excellent
- Help us define what world-class Customer Growth should look like at Gojiberry
Требования
- You have 4+ years of experience in Customer Success, Customer Growth, Account Management or a similar post-sales role in B2B SaaS
- You’ve worked in a startup or scale-up environment where you had to build things yourself
- You have already managed customers end-to-end: onboarding, adoption, retention and expansion
- You are extremely proactive, you don’t wait for customers to complain before acting
- You’re comfortable using product data and customer signals to prioritize where to spend your time
- You can speak with both founders and sales teams and quickly understand how their business works
- You communicate clearly, move fast and take ownership
- You’re comfortable with ambiguity and enjoy creating structure where little exists
- You’re fluent in English
- Extra points if you’ve worked in sales tech, MarTech, PLG, AI or another product used daily by revenue teams.
Другое
- You’ll join at a stage where the company already has strong traction, but the Customer Growth function is still early.
- That means you won’t inherit a rigid system.
- You’ll get to build it.
- You’ll work directly with the founders, have real ownership over retention and expansion, and help shape both the product and the way we serve larger customers.
- We move fast, keep the team lean, and give people a lot of responsibility from day one.