Starlink Customer Success Manager, Latin America

1 нед. назад

США

account managementcustomer relationship managementrevenue trackingactivation managementcontract compliance

Manage customer relationships for Starlink Latin America accounts from contract through growth, focusing on revenue, activation, and account health.

Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
Keep internal systems current so account status, risk, and opportunity are visible in one place
Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
Set clear expectations with customers and partners on what can and cannot commit to on timing and delivery
Build account plans that define current state, a healthy account, and the next dollar of revenue
Identify expansion, additional sites or kits, and new ways customers can use Starlink
Facilitate leadership business reviews that connect Starlink performance to customer results
Forecast retention and revenue for the book so leadership can plan against a real number
Bring customer feedback into and work with engineering, support, finance, and operations to reduce errors across accounts
Help shape how we operate in Latin America, including country-level priorities, onboarding, and getting paid
Document processes that support expansion and scaling of the business

Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
5+ years supporting customers on a technical product or service
Professional fluency in Spanish (written and spoken)
Willing to work early mornings, evenings, and weekends as needed for Latin America time zones and critical milestones
Willing to travel across Latin America as needed
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

Experience working in Latin America, including multi-country accounts, local billing or tax, regulation, or selling through partners
A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product
Experience running several complex workstreams at the same time and delivering them on tight timelines
Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers

was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth.
This is an individual contributor role, and the ideal candidate is a self-starter who is comfortable operating without a defined playbook, holds a high bar of communication, and treats revenue, activation, and account health as their personal responsibility.