Major Federal Client Advocate, National Capital Region (NCR)

5 дн. назад

125k–160k USD / годСШАSenior

data analysisclient relationship managementplatform adoptionworkflow optimization

Manage complex customer relationships for a federal client, representing customer needs and ensuring platform adoption and operational outcomes.

For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level.You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes — not just activity.
Position is based remotely, but must be in the DMV area for frequent travel across the National Capital Region. Active TS Clearance required

You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships
You are confident working with command staff, executives, and technical stakeholders alike
You bring structure to ambiguity and know how to align competing priorities toward a clear outcome
You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion
You are calm under pressure and comfortable leading cross-functional teams without direct authority
You care deeply about delivering real operational value — not just checking boxes
5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts
Experience working in large, regulated, public-sector, or mission-critical environments
Proven ability to drive adoption and measurable outcomes beyond initial go-live
Strong executive presence and stakeholder management skills
Comfort managing scope, risk, and complex cross-functional coordination
Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
Experience supporting renewals and identifying expansion opportunities
Experience in public safety, government, or compliance-heavy environments is strongly preferred.
Ability to travel ~60% of the time
Active TS Clearance

Annual Salary + Benefits + Equity (if applicable) + Bonus (if applicable)
$125,000 — $160,000 USD
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here .

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies , and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally.
We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.