Business Operations Specialist (Live Operations - Philippines)

5 дн. назад

ФилиппиныRemote

Manage daily live operations and ensure flawless execution of shifts in a staffing marketplace connecting light industrial businesses with workers.

Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.
Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.
Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.
Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems.

Monitor 's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so
Coordinate closely with Territory Operations Manager to understand each customer’s unique needs to shape the daily operations to meet those needs
Ensure a positive and trusted experience for our workers on our platform
Provide excellent experience for our workers before, during, and after their shifts
Resolve support issues for workers in a timely manner to ensure customer satisfaction
Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
Identify opportunities to improve our processes, tooling, and product to be more efficient
Support with forward-filling or worker-vetting initiatives when needed
Help us build standard operating procedures and continuously improve upon them
Learn and master multiple internal systems
Help workers understand how to use the app and handle sensitive, complex user-facing issues on the platform

2+ years of professional experience at a fast-growth company in a customer success, business support or similar role
Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
An ownership mentality and strong work ethic that you bring to work every day
Enthusiastic and positive attitude with strong customer empathy and care for our workers
Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
Grit and willingness to roll up your sleeves and tackle something hands-on
Excellent communication skills, both verbal and written
Attention to detail balanced with swift execution
Ability to thrive in a fast-paced and ambiguous environment
Excellent organization, time management, and prioritization skills

Competitive pay with opportunity to grow into bigger responsibilities and rewards
Opportunity to work with a highly competent team to grow yourself as a professional
Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights. You must be flexible
As is not active in your country yet, you will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government.
If you're excited about helping us build a positive, safe, and trusted experience for our workers and businesses, then we want you on our team. Apply now and let's revolutionize the way workers connect with flexible shifts!

’s mission is to empower businesses and workers to reach their full productivity and potential. is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst.
We're looking for an entrepreneurial and motivated Business Operations Specialist to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike.
Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.