СШАManager, Customer Success - Pub Sec
1 нед. назад
144k–200k USD / годСШАSeniorRemote
Lead and scale customer success operations across Federal Civilian accounts focusing on portfolio performance and team leadership.
О компании
- The people at believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
- To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about , and about our larger purpose.
- Could that be you?
- is seeking an exceptional Sr. Manager of Customer Success to lead and scale our Customer Success Managers and Technical Account Managers operations across the Federal Civilian accounts. This is a high-impact leadership role for someone who thrives on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations.
- As a Sr. Manager of Customer Success, you will own portfolio performance, proactively reduce systematic risk end-to-end, and build high-performing teams that deliver measurable outcomes for our most strategic government customers. You'll drive operational rigor and discipline across delivery while modeling leadership presence and culture that demonstrates extreme ownership and execution.
Требования
- · Previous experience with formal people management and team leadership
- · Candidates must be authorized to work in the United States for this role
- · Proven track record in broad portfolio impact including renewals, saves, and adoption metrics
- · Experience with deal construction and commercial activity
- · Established cross-functional influence across Sales, Product, and GTM organizations
- · Strong interpersonal, coaching, and mentorship skills
- · Entrepreneurial mindset with tenacious execution capabilities
- · Articulate and consistent communication style
- · Customer- and team-oriented approach with ability to champion culture
Будет плюсом
- · Deep exposure to public sector business landscapes
- · Understanding and usage of key industry solutions embedded in GTM strategy
- · Established relationships across marquee accounts
- · Examples of transforming individual execution into broader packaged plays or new organizational standards
- · Demonstrated ability to identify and establish operational excellence benchmarks
- · Experience operating in complex, highly technical renewal deal cycles
- Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
- Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
- We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy .
Другое
- · Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health
- · Proactively identify and reduce systematic risk across the customer lifecycle
- · Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis
- · Tie customer adoption directly to measurable revenue impact and business outcomes
- · Player-Coach: will be responsible for owning success for marquee accounts
- · Serve as a strategic partner across Sales, Product, and Go-To-Market teams
- · Build and maintain established cross-functional influence across the organization
- · Collaborate on deal construction and commercial activity
- · Drive alignment between customer success strategies and broader GTM initiatives
- · Build and scale high-performing Customer Success and Technical Account Managers
- · Provide strong interpersonal coaching and mentorship to team members
- · Model unwavering accountability and ownership culture
- · Establish and communicate "what good looks like" across the organization
- · Champion customer- and team-oriented culture
- · Drive operational rigor and discipline across service delivery
- · Establish and maintain key operational standards for the business
- · Transform individual execution into broader packaged plays and new standards
- · Ensure consistent and articulate communication across all stakeholders