Technical Deployment Specialist
5 дн. назад
100k–130k USD / годСтрана неизвестнаRemote
computer visionnetwork configurationsecuritydeploymentedge devices
Responsible for end-to-end technical implementation and deployment of AI-driven workplace safety solutions at customer sites.
О компании
- Industrial labor powers our world, and protecting the people who do that work is both a moral imperative and a business advantage. At , we're transforming workplace safety and operational efficiency with AI-driven computer vision that turns existing security cameras into a system for spotting hazards and high-risk activity before incidents happen.
- Our site intelligence platform helps safety and operations leaders at Fortune 500 grocers, retailers, manufacturers, and logistics providers uncover root causes, reduce risk proactively, and make smarter, data-driven decisions. Based in San Francisco with team members around the globe, is backed by leading venture investors.
Обязанности
- As a Technical Implementation Specialist, you'll be the hands-on owner of getting live at customer sites. Once a deal is signed, you take the deployment plan and make it real: connecting cameras, configuring our edge devices, working through network and security requirements with customer IT teams, and validating that everything performs as expected.
- You'll partner closely with Solutions Engineering, Customer Success, and Engineering to deliver smooth, repeatable rollouts across single and multi-site environments. This role is critical to fast time-to-value for our customers and to scaling our deployment process as we grow.
- Execute end-to-end technical implementations, from kickoff and site readiness through go-live and handoff to Customer Success.
- Configure and deploy 's edge AI platform, including camera integration, device setup, and connectivity validation.
- Work directly with customer IT, network, and security teams to complete network readiness checks, firewall and proxy configuration, and access requirements.
- Produce technical documentation that helps customers secure internal IT and security approvals.
- Troubleshoot deployment issues across networking, camera systems, and edge hardware, escalating toEngineering when needed.
- Manage implementation timelines, track progress, and communicate status, risks, and next steps clearly to internal and customer stakeholders.
- Coordinate onsite installations, including travel to customer sites for more complex deployments.
- Contribute to and continuously improve implementation playbooks, checklists, and best practices so deployments get faster and more consistent.
- Capture customer feedback and deployment friction and share it with Product and Engineering to improve the platform.
Требования
- 3–6 years of experience in technical implementation, deployment engineering, network or systems administration, or a similar customer-facing technical role.
- Solid working knowledge of networking and security fundamentals: TCP/IP, VLANs, routing, firewalls, proxies, VPNs, and SSL.
- Hands-on experience with security camera or video surveillance systems (IP cameras, NVRs/VMS, RTSP streams), or the ability to learn new camera systems quickly.
- Experience managing multiple technical projects at once and driving them to completion on schedule.
- Clear, confident communication with both technical and non-technical stakeholders.
- Comfortable operating independently in a fast-paced, evolving environment.
- Willingness to travel to customer sites as needed.
Будет плюсом
- Experience deploying edge computing, IoT, or AI/computer vision solutions.
- Familiarity with cloud networking (AWS, Azure, or GCP).
- Background in warehouse, logistics, manufacturing, or other industrial environments.
- Familiarity with workplace safety programs or EH&S practices.
- Relevant certifications (CCNA, Network+, Security+, PMP, or similar).
Условия
- Join a team that's directly improving the safety and well-being of millions of essential workers. You'll work alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, and play a real role in shaping how scales.
- Benefits: generous health, dental, and vision insurance; competitive paid parental leave; equity through our Equity Incentive Plan; generous PTO and flexible work arrangements; daily in-office meals, team events, and team-building; 401(k), HSA/FSA options, and a pre-tax commuter card.