БразилияApplication Technology Operations Specialist (Fixed Income, Capital Markets)
6 дн. назад
Бразилия
servicenowjira
Provide day-to-day application support and troubleshooting for Fixed Income and Capital Markets trading systems.
О компании
- Our customer is a leading global financial institution with a strong presence across Capital Markets and Financial Services. The organization operates in a highly technology-driven environment where reliable, resilient, and high-performing trading systems are critical to business operations.
- The technology teams work closely with front-office trading desks, developers, quants, and business stakeholders to support sophisticated financial applications and ensure seamless technology operations across global markets.
Обязанности
- Provide day-to-day application support for Fixed Income and Capital Markets trading systems, including application monitoring and responding to user queries through email and chat.
- Work closely with global and regional business users, Trade Floor teams, Developers, Quants, and Technology groups to investigate and resolve issues within agreed timelines.
- Log and manage requests, incidents, problems, and changes using ServiceNow and Atlassian JIRA.
- Troubleshoot production issues, perform root cause analysis, and track incidents through resolution.
- Support application rollouts, upgrades, deployments, and implementation activities, ensuring issues are identified and resolved effectively.
- Conduct end-to-end testing, regression testing, and QA for enhancements, bug fixes, and application changes before production releases.
- Partner with development teams to build solutions that leverage enterprise monitoring and logging, improve system resilience, and minimize manual maintenance.
- Develop a deep understanding of application components, functionality, interfaces, data flows, business rules, system dependencies, and operational processes.
- Proactively monitor system performance and identify opportunities to improve application stability, reliability, and operational efficiency.
- Participate in Disaster Recovery planning and testing, system changes, and server upgrade activities.
- Contribute to operational documentation and knowledge sharing to strengthen the team's ability to support critical applications.
- Follow ITIL best practices across Incident, Problem, and Change Management processes.
- Manage multiple priorities simultaneously while maintaining clear and effective communication with business stakeholders.
Требования
- Professional experience supporting Capital Markets, Fixed Income, trading, or financial operations applications, particularly in a high-pressure production environment.
- Strong experience with application support, production troubleshooting, monitoring, incident management, and root cause analysis.
- Knowledge of ITIL service operations methodologies and experience working with service management platforms such as ServiceNow and JIRA.
- Strong understanding of IT operations practices, including monitoring, logging, alerting, application performance, and operational controls.
- Excellent communication and problem-solving skills, with the ability to manage business expectations and communicate effectively with both technical and non-technical stakeholders.
- Ability to work independently while also collaborating effectively within a global, cross-functional team.
- Strong understanding of application dependencies, system components, interfaces, data flows, and business processes.
- Experience reviewing and supporting system changes, application deployments, server upgrades, and Disaster Recovery activities.
Условия
- We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
- From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving.
- benefits vary by location and contract type. Your recruiter will fill you in on the details.
- International projects
- In-office, hybrid, or remote flexibility
- Medical healthcare
- Recognition program
- Ongoing learning & reimbursement
- Well-being program
- Team events & local benefits
- Sports compensation
- Referral bonuses
- Top-tier equipment provision
Другое
- Intermediate/Upper-Intermediate
- Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
- Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
- Compensation details are shared with candidates at the early stage of the recruitment process.
- The offer is not binding until a signed contract is in place.
- We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.