ЛатвияCustomer Operations Representative, French-speaking (12-month FTC)
1 нед. назад
Латвия
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First point of contact for users and partners, resolving queries and verifying new accounts.
О компании
- , a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit and follow us on LinkedIn @. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach.
- We're an organisation defined by our values ; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen , working with urgency and taking personal accountability for getting things done. We act with integrity , always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Обязанности
- You will be the first point of contact for users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the platform.
- You will be speaking to English and French-speaking clients on a daily basis through emails, chats and phone calls. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more. In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments.
- We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those, you’ll be ready and set.
Условия
- Base salary range: 15,600 EUR - 23,400 EUR
- Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at doing similar work.
Другое
- Helping people grow their businesses and client bases
- Investigating problems and solving them efficiently with teamwork
- Working in a diverse team, with some office time to collaborate
- Growing and developing your career proactively
- Stellar communication skills both externally and internally
- Proactive mindset, not afraid to investigate first, then ask
- Tech-savviness & ability to learn complex ideas quickly
- Experience in using Zendesk, Slack, and Jira
- Fluent English and French
- Eagerness to bring ideas to and improve internal processes
- Positive mindset to change
- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working - allows you to work flexibly, around your lifestyle
- Parental leave - to suit everyone embarking on life's great adventure
- Learning Budget - lead your own development with an annual learning budget
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
- As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices.
- To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within , we can see GeeCees identifying as:
- Asian, Black, Mixed or Other — 25%
- Neurodiverse — 9%
- LGBTQIA+ — 9%
- Disabled — 1%
- Average age — 33
- Female — 45%
- Male — 55%
- We’re rooting for you during your application and aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.
- If you want to learn more, you can read about our Employee Resource Groups and objectives here Sustainability We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability action plan here.
- Find out more about Life at via Twitter , Instagram and LinkedIn .