ТурцияCustomer Service Officer - Ticket
1 нед. назад
ТурцияHybrid
Providing customer support and managing tickets for online payment services.
О компании
- was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses. Through Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by Buyer Protection and this number is increasing daily. Via pay with , which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of Buyer Protection.
Обязанности
- Respond to customer inquiries received through tickets and provide accurate and timely solutions
- Analyze customer requests, take the necessary actions, and follow up on unresolved issues
- Escalate requests requiring support from other teams and ensure timely follow-up
- Record and track customer requests through the relevant systems
- Ensure customer satisfaction and service quality
- Identify common customer issues and inform relevant teams
Требования
- Experience in customer service or customer relations
- Customer-oriented mindset with a strong focus on customer satisfaction
- Strong verbal and written communication skills
- Team-oriented and collaborative
- Ability to adapt to a dynamic and fast-paced work environment
- Availability to work in a shift-based schedule
Условия
- A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
- Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
- Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called Homequarters. Our headquarter is in Altunizade
- An iyzicoMate is assigned to help you with anything you may need on your onboarding
- A detailed orientation program designed for you to fully grasp the culture
- Meal & Internet Allowance
- Transportation Allowance
- A gift voucher to meet tech needs and ergonomic workspace at home
- Macbook (and monitor if needed)
- Employee support program: free psychological counseling, legal advice, financial advice etc.
- Private health insurance
- Access to a wide network of sports facilities
- 1 day birthday leave