СШАResearcher
6 дн. назад
120k–140k USD / годСШАHybrid
participant recruitmentguideline designfieldwork managementdata analysis
Conduct end-to-end research projects using AI-powered user interviews to deliver qualitative insights for customers.
Обязанности
- Own the research process end-to-end for your projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis
- Manage participant recruitment for the projects you run: define audiences and screeners, work with recruitment partners and our central Ops team, monitor fill and quality, and troubleshoot projects at risk
- Partner with customers and prospects to clarify their research questions or business objectives and turn them into well-structured studies on our platform
- Review and optimize studies customers build themselves, and advise prospects through their evaluation
- Manage project scoping and recruitment operations requests from Sales and customers
- Turn qualitative data into clear, actionable findings customers can use
- Lead customer meetings and readouts with confidence, navigating challenges and guiding customers with research expertise
- Deliver experiences that build satisfaction and lead to strong, ongoing partnerships, whether that means converting a pilot to paid or earning continued work with an existing customer
- Partner with Research Managers and the Senior Research Manager for review and guidance on scoping and strategic decisions, and support them on larger accounts when needed
- Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and to keep research tied to the customer's broader goals
- Collaborate with contractors on projects where they are assigned
- Flag platform and process improvements based on patterns across your projects
Требования
- 3-5+ years in research, insights, consulting, or strategy roles, with strong hands-on qualitative research experience
- Comfortable owning a study and leading customers to a successful project, including navigating challenges and guiding customers with research expertise
- Working knowledge of participant recruitment (screeners, panels and vendors, incentives, quality control)
- Strong written and verbal communication, able to explain research clearly to technical and non-technical audiences
- A proactive, detail-oriented approach to juggling multiple projects and timelines at once
- Curious and coachable
- Comfortable with ambiguity in a fast-moving startup environment
Другое
- invented a better way to do research: AI-powered user interviews.
- Global brands like Hubspot, Microsoft, Uber and Nestle use to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
- The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
- is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
- The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
- We’re a tight-knit team serving some of the world’s largest enterprises.
- We are looking for a Researcher to join the Customer Experience team at ! In this role, you'll own research end-to-end for the prospects and customers assigned to you, helping them go from a question to a clear answer using our AI platform.