СШАAccount Manager | Strategic
1 нед. назад
265k–400k USD / годСШАSeniorHybrid
crmsalesforce
Responsible for managing strategic accounts, driving growth, and maintaining relationships with key customers to ensure product adoption and business outcomes.
О компании
- is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
- The problems are high-stakes, data-dense, and unforgiving.
- We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At , everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
- The median customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without . We believe every ambitious company deserves the same.
- If you want to build systems that directly shape how companies move and manage billions, is the place to do it.
Обязанности
- As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of ’s largest and most strategic customers. You’ll own the long-term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on .
- You’ll build deep relationships across all levels of your customers’ organizations, from day-to-day operators to C-suite executives, and be skilled at managing complex stakeholder dynamics and product configurations. Internally, you’ll partner closely with senior leaders and cross-functional teams at to strengthen our B2B relationships, coordinate strategic initiatives, and feed structured insights into our product roadmap and internal processes.
- Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health
- Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross-sell opportunities
- Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth
- Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with
- Own end-to-end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close
- Serve as a product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption
- Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions
- Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape ’s Strategic and Enterprise roadmap
- Navigate and align internal and external stakeholders, including C-suite executives, investors, partners, and cross-functional teams
- Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way
Будет плюсом
- Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management).
- Experience at a high-growth startup
Условия
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
Другое
- 9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
- 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership
- Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products
- Demonstrated success negotiating and closing complex six-figure renewals and upsells
- Ability to understand and communicate complex product workflows, integrations, and technical configurations
- High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings
- Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of ’s platform and require new, scalable solutions
- Strong executive communication and storytelling skills with the ability to influence cross-functionally and at the C-suite
- Consistent track record of hitting or exceeding revenue targets in fast-paced environments
- Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity
- Willingness to travel for customer on-sites, events, and internal team summits
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
- If you are being referred for the role, please contact that person to apply on your behalf.
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