СШАAccount Manager - Last Mile, Logistics & Warehousing
6 дн. назад
СШАRemote
account managementclient relationslogistics
Manage client accounts in last mile logistics and warehousing, ensuring workforce solutions meet operational needs.
О компании
- is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
- identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.
- We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, is reshaping the future of work.
Обязанности
- Serve as the lead point of contact for all account management matters for your clients, including staffing planning, escalations, and ongoing strategy
- Build and maintain strong, long-lasting relationships with site and warehouse managers, operations and fleet leaders, safety managers, HR leaders, and other key stakeholders
- Develop a deep understanding of each client's operating environment - including shift patterns, volume forecasts, delivery routes, equipment and certification requirements, and safety standards - to proactively meet their workforce needs
- Maintain and grow client contracts, identifying upsell and expansion opportunities across new sites, shifts, markets, or job categories (e.g., forklift operators, pickers and packers, and drivers)
- Develop trusted advisor relationships with key accounts, aligning 's solutions to their operational goals and labor challenges, such as turnover, absenteeism, and overtime costs
- Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs
- Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and client stakeholders
- Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth
- Prepare regular account health reports and business reviews tailored to operations leadership
- Collaborate with the Sales team to identify growth opportunities within existing accounts and expand 's presence across new facilities, markets, or regions
- Partner with Ops teams to ensure worker supply meets client demand, especially during peak periods (Q4 holiday, major promotional events, seasonal volume spikes, etc.)
- Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption
Требования
- 3-5+ years of proven experience as an Account Manager, ideally within logistics, warehousing, last-mile delivery, staffing, or workforce solutions
- Strong understanding of warehouse, fulfillment, and delivery operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments
- Demonstrated ability to communicate, present, and influence stakeholders at all levels — from site supervisors to VP-level operations executives
- Experience managing multi-site or enterprise accounts is a strong plus
- Solid experience with CRM software (Salesforce or similar) and Google Suite
- Track record of delivering client-focused solutions and hitting retention and growth targets
- Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation skills
- Strong verbal and written communication skills
- Undergraduate degree preferred
Условия
- Competitive base salary + commission with clear OTE upside
- Equity
- Remote work culture with opportunities for coworking in SF, NY, Seattle & Toronto
- In-person company offsites
- Medical, dental, & vision coverage
- Flexible time off
- 401(k)
- WFH stipend to support your home office needs
- has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!
Другое
- is looking for an Account Manager to join our Last Mile, Logistics & Warehousing pod and build long-term, trusting relationships with our clients. This role is focused on managing a portfolio of accounts - from last-mile delivery providers and 3PLs to warehouse, distribution, and e-commerce fulfillment operators - ensuring they have the right forklift operators, pickers and packers, and drivers to keep operations running smoothly, especially during peak seasons, volume surges, and new site launches.
- You will serve as the primary point of contact for your clients, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, throughput-driven nature of logistics operations.