СШАAccount Manager - Merchandising, Retail & Auto
1 нед. назад
СШАRemote
Manage client accounts in Merchandising, Retail & Auto sectors to ensure workforce needs are met during peak operational periods.
О компании
- is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
- identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.
- We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, is reshaping the future of work.
Обязанности
- Serve as the lead point of contact for all account management matters for your clients, including staffing planning, escalations, and ongoing strategy
- Build and maintain strong, long-lasting relationships with store operations managers, district managers, merchandising and DC leaders, HR leaders, and other key stakeholders
- Develop a deep understanding of each client's environment - including seasonal hiring surges, reset and remodel calendars, inventory events, and customer traffic patterns - to proactively meet their workforce needs
- Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, distribution centers, regions, or new job categories
- Develop trusted advisor relationships with key accounts, aligning 's solutions to their operational goals and labor challenges
- Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs
- Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and client stakeholders
- Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth
- Prepare regular account health reports and business reviews tailored to operations leadership
- Collaborate with the Sales team to identify growth opportunities within existing accounts and expand 's presence across new store locations, banners, or regions
- Partner with Ops teams to ensure worker supply meets client demand, especially during peak periods (holidays, back-to-school, large reset programs, etc.)
- Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption
Требования
- 3-5+ years of proven experience as an Account Manager, ideally within retail, merchandising, staffing, or workforce solutions. Experience in automotive is a plus, but not required
- Strong understanding of retail operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments
- Demonstrated ability to communicate, present, and influence stakeholders at all levels — from store managers to VP-level executives
- Experience managing multi-location or enterprise accounts is a strong plus
- Solid experience with CRM software (Salesforce or similar) and Google Suite
- Track record of delivering client-focused solutions and hitting retention and growth targets
- Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation skills
- Strong verbal and written communication skills
- Undergraduate degree preferred
Условия
- Competitive base salary + commission with clear OTE upside
- Equity
- Remote work culture with opportunities for co-working in SF, NY, Seattle & Toronto
- In-person company off-sites
- Medical, dental, & vision coverage
- Flexible time off
- 401(k)
- WFH stipend to support your home office needs
- has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!
Другое
- is looking for an Account Manager to join our Merchandising, Retail & Auto pod and build long-term, trusting relationships with our clients. This role is focused on managing a portfolio of accounts - from big-box, grocery, and specialty retailers to merchandising and consumer brands and other multi-location operators - ensuring they have the right in-store, reset crew, and distribution center workforce to keep operations running smoothly, especially during peak seasons, resets and remodels, inventory cycles, and high-volume periods.
- You will serve as the primary point of contact for your clients, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, demand-driven nature of retail and merchandising operations.