ПольшаTooploox
Senior Product Manager
1 нед. назад
24k–28k EUR / годПольшаSeniorHybridC1
aiautonomous agentprocess mappingrequirements documentationuatproject budgetingstakeholder communicationcontinuous discovery
Tooploox is a company creating AI-powered products and services. They seek a Senior Product Manager to lead AI-driven customer service transformation projects in the banking sector.
About the company
- We’re Tooploox, a Solvd Inc. company.
- We create AI-powered products and services that make a real difference.
- Our team includes nearly 200 specialists and a 40+ person R&D team with many PhDs.
- We have pioneered AI solutions across industries from healthcare to e-commerce.
- We’ve published research in top venues like NeurIPS and ICML.
- We deliver real-world applications to help clients innovate and scale.
About the product
- Strategic project focused on Customer Service transformation for a client in the banking sector, implementing AI and decision-making AI Agents.
- AI-powered solutions, agents, and automated workflows designed specifically for customer support teams in a banking environment.
- Monitor productization of AI solutions from feasibility study through PoC to release and scale-up.
- Stay current with the rapidly evolving field of AI, LLMs, and autonomous agent frameworks.
Responsibilities
- Manage the end-to-end product vision and execution for AI-powered solutions in customer support.
- Translate high-level solution design decisions into a clear, structured, and buildable backlog for engineering.
- Review scope and technical estimates to ensure realistic project roadmaps.
- Map business processes, document requirements, define acceptance criteria and UAT scenarios.
- Develop trustful relationships with stakeholders and ensure smooth cross-team communication.
- Identify and prioritize business opportunities and advise clients on directions.
- Validate ideas through experimentation using continuous discovery approaches.
- Lead a cross-functional team including AI engineers and experienced designers.
- Monitor the productization process from feasibility study to scale-up.
Requirements
- Hands-on experience delivering AI/ML-driven projects for customer support or business/back-office automation.
- At least 5 years in leading digital and AI products.
- Strong ownership, analytical skills, and product-oriented thinking based on qualitative and quantitative data.
- Solid background in technical environments with cross-functional and remote teams, preferably international.
- Practical experience with continuous discovery approaches and project budget design/execution.
- Proven ability to detail process mapping, requirements documentation, acceptance criteria and UAT.
- Excellent communication skills in English and Polish for stakeholder interaction.
Nice to have
- Direct experience working within banking, fintech, or other highly regulated/formal settings.
Conditions
- Flexibility to choose working hours and location.
- Valued remote work with an invitation to Warsaw and Wrocław offices.
- Relaxed atmosphere with office pizza oven and pet-friendly environment.
- Open to business trips and working with different time zones.
- Acceptance of irregular working hours depending on product development phase.