ИспанияOyster
Senior International HRBP
6 дн. назад
ИспанияSeniorRemoteC1
employee relationsperformance managementhr complianceai toolsstakeholder engagementcross-country hrtrainingprocess optimization
Senior International HRBP role at Oyster, a global employment platform enabling companies to hire and manage talent worldwide. Fully remote position with a focus on Western European countries, supporting complex HR challenges and leveraging AI for efficiency.
About the company
- Oyster is an international global hiring platform.
- Distributed across 60+ countries since 2020, building a global employment platform.
- Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies.
- Named one of America's Greatest Startup Workplaces 2026 by Newsweek.
- A G2 Spring 2026 Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance.
- The only B Corp-certified global employment platform since 2023.
- Culture and performance combined in one approach at Oyster.
About the product
- A global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
- Enables companies to close the talent gap and hire worldwide.
Responsibilities
- Act as a senior HR expert for complex employee relations (ER) matters across allocated countries, with particular knowledge across multiple European countries.
- Provide pragmatic, solutions-focused guidance on high-risk and sensitive cases, including performance management, misconduct, investigations, and terminations.
- Navigate nuanced local legal frameworks with confidence, ensuring compliance while supporting business objectives.
- Partner closely with internal stakeholders and Oyster customers to deliver clear, actionable advice on complex people issues in a timely and commercially-minded way.
- Draft country-specific HR information and update it leveraging AI and automation tools.
- Answer HR questions that Lifecycle Operations teams cannot resolve.
- Provide internal training on HR topics as needed.
- Proactively improve country-specific HR information.
- Attend customer calls regarding country-specific HR questions.
- Work with Customer Support, Sales, Product, Legal teams to solve country-specific HR issues.
- Continuously audit and refine workflows to improve service quality and reduce response times.
- Leverage AI responsibly to maximize output and share best practices with the People Services team.
- Analyze recurrent ticket trends to identify systemic issues and build preventative resources.
- Lead People Services and cross-functional projects to enable companies to hire anywhere.
Requirements
- 6+ years of employee relations & HR generalist experience supporting internal stakeholders and external clients.
- Deep employee relations expertise across multiple countries handling complex and high-risk cases (investigations, PIPs, terminations).
- Portuguese, Italian and/or Spanish language skills are advantageous.
- Cross-country HR experience with a deep global focus (e.g., APAC, EMEA, AMER, LATAM); experience in France is a plus.
- Culturally aware with nuanced understanding of local HR practices and norms.
- Exceptional communication skills to translate complex employment topics into practical advice.
- Solution-oriented and commercially minded with confident recommendations on challenging people matters.
- Skilled at stakeholder engagement including presentations to senior leaders, clients, and cross-functional teams.
- Change-ready and growth-driven, excited by ambiguity and eager to challenge status quo.
- People-first mindset with focus on the experience of customers, team members, and employees.
- Tech-forward and AI-literate with practical experience using AI tools for drafting, research, and data analysis.
- Proven track record of optimizing processes and scaling operations.
Conditions
- Fully remote position with required work location in UTC+0 to UTC+3 time zones.
- Client-facing role supporting multiple Western European countries primarily Portugal, Italy, and Spain.
- Focus on delivering high-performance culture and optimizing processes using modern tools including AI.