Perplexity

Product Manager, Platform

1 нед. назад

230k–330k USD / годСШАSeniorOnsite

apisproduct dataoperational feedbacksystem dependenciesmetrics definitiontechnical fluency

Product Manager, Platform role at Perplexity involves leading product strategy and execution for technical platform products serving multiple internal and external stakeholders. The company is a web search engine utilizing large language models.

About the company

Perplexity is a web search engine that uses a large language model to process queries and synthesize responses based on web search results.

Responsibilities

Understand the needs of the teams that use our platforms and the customers who depend on them.
Use product data, operational feedback, and recurring quality issues to identify the highest-impact problems, and then solve them.
Turn recurring needs into shared services, tools, and workflows that reduce duplicated work.
Exercise judgment about when to build a reusable capability, use an existing solution, or take a simpler approach.
Work directly with product, engineering, and operational teams to understand their workflows, identify recurring problems, and anticipate the capabilities they will need next.
Prioritize platform investments across new product enablement, reliability, efficiency, and technical debt.
Make clear tradeoffs between near-term delivery and long-term flexibility.
Define and track success through business impact, reliability, cost to serve, and reduced manual work, connecting these measures to customer and business outcomes.
Partner closely with engineering on technical tradeoffs, build-versus-buy decisions, and rollout plans.
Write clear requirements and drive delivery from problem definition through launch and iteration.

Requirements

Experience owning product strategy and execution on technical products and platforms, or shared systems used by multiple teams such as billing and monetization, identity and access, developer platforms, data and experimentation, internal tooling, support, etc.
Strong technical fluency, able to reason about APIs, data flows, system dependencies, and failure modes, and work closely with engineers on consequential tradeoffs.
Strong analytical skills to investigate problems independently, define meaningful metrics, and evaluate the impact of platform investments.
Strong written and verbal communication, with the ability to align teams around priorities and make difficult decisions when their needs compete.
High ownership and sound judgment in a fast-moving environment; comfortable moving between long-term strategy and hands-on execution without adding unnecessary process.
Focus on customer outcomes and product quality, including when users are internal teams.

Nice to have

Systems thinker, detail-oriented, problem solver, experienced in handling thorny, complex problems with messy workflows, multiple edge cases, and consideration of enterprise vs. consumer workflows.
Experience working on platforms with multiple stakeholders and non-trivial tradeoffs, building products simultaneously for customers, agents, and internal employees.
AI-native, capable of building AI products with outputs that require evaluation, safeguards, and human-in-the-loop design.
Experience defining metrics amid ambiguity, breaking down workflows, and using quantitative and qualitative evidence to prioritize.
Experience working on critical software such as support platforms/agents, legal/compliance tooling, identity and account tooling, billing, fraud, and trust-and safety.
High ownership with drive to address and improve current support flows and clear backlog.

Conditions

On-site (New York City, San Francisco, USA).
Salary: 230000–330000 USD per year.