Customer Success Manager
1 нед. назад
75k–100k USD / годСтрана неизвестнаHybrid
Responsible for building strong relationships with customers and ensuring they get meaningful value from the platform.
Обязанности
- As a Customer Success Manager at , you'll be responsible for building strong relationships with our customers and ensuring they get meaningful value from the platform. You'll work closely with senior executives (CEOs, CTOs) and sales / marketing leaders as well as their teams to understand their goals, drive engagement / adoption. You’ll also help them successfully navigate their software discovery and evaluation needs.
- This is a highly collaborative, high-ownership role. You'll serve as a trusted advisor to customers while working closely with Sales, Product and Engineering to communicate customer needs, identify opportunities for improvement and help shape the future of the experience.
- The ideal candidate is curious, highly organized, commercially minded and comfortable operating in a fast-moving startup where priorities evolve quickly. You should enjoy talking to customers, solving problems and taking ownership from initial onboarding through long-term customer success.
- Please note: The first four months will be for parental leave coverage. After you complete the parental leave coverage, there may be an opportunity to support the other side of the marketplace: sages (experts / buyers).
- Own customer relationships from onboarding through ongoing engagement, adoption, renewal, and expansion. The parental leave coverage will involve supporting approximately 70 existing customer relationships.
- Develop a deep understanding of each customer's business objectives, technology priorities and software evaluation processes.
- Lead customer onboarding and ensure users understand how to get maximum value from the platform.
- Build trusted relationships with senior tech leaders and key stakeholders.
- Proactively monitor customer engagement and identify opportunities to increase adoption, demonstrate value and strengthen relationships.
- Conduct regular customer check-ins, business reviews (QBRs) and strategic conversations to understand evolving needs and priorities.
- Help customers use to identify relevant technology solutions and facilitate high-quality connections with vendors.
- Serve as the voice of the customer internally, translating feedback and customer insights into actionable recommendations.
- Identify opportunities for account growth and expansion in partnership with the Sales team.
- Track customer health, engagement and key success metrics and proactively address risks.
- Develop scalable processes, resources and best practices that improve the customer experience as grows.
- Work cross-functionally to resolve customer issues and ensure a high-quality experience.
- Contribute to building the Customer Success function, including processes, playbooks, metrics and tooling.
- Love talking to customers and building relationships that go beyond the transactional.
- Are energized by solving complex problems and figuring things out independently.
- Can balance being strategic with getting into the details and doing the work yourself.
- Enjoy working cross-functionally and influencing without formal authority.
- Are comfortable with ambiguity and excited to build processes from the ground up.
- Care deeply about customer outcomes and take personal ownership of delivering them.
- Want to have a visible impact on a growing company rather than simply manage an established book of business.
Требования
- 3+ years of experience in Customer Success, Account Management, Consulting, Sales, or another customer-facing role, ideally within B2B SaaS or enterprise technology.
- Experience managing relationships with enterprise customers and senior stakeholders.
- Excellent written and verbal communication skills, with the ability to communicate clearly with both technical and business audiences.
- Strong relationship-building skills and a genuine interest in understanding customers' businesses and challenges.
- Highly organized and able to manage multiple customer relationships and priorities simultaneously.
- A proactive, ownership-oriented mindset.
- Strong analytical and problem-solving skills, with the ability to turn customer data and feedback into actionable insights.
- Comfortable working in a fast-paced startup environment.
- Commercially aware and able to identify opportunities for customer growth and expansion.
- Curious about enterprise technology and software.
Условия
- At , you'll have the opportunity to join a small, ambitious team tackling a meaningful problem in enterprise technology. You'll work directly with senior technology leaders, have a significant voice in how we build our customer experience and help shape a rapidly evolving product and company.
- If you're excited about helping enterprise technology leaders make better software decisions and want to play a hands-on role in building the future of technology buying, we would love to hear from you.
- Base salary ranging from $75,000 to $100,000, commensurate with experience
- Up to an additional $25,000 in variable pay based on performance, for an On-Target Earning of $100,000 to $125,000
- Meaningful early-stage equity options
- Competitive healthcare coverage and 401(k) plan.
- Direct engagement with executive leadership and cross-functional visibility across the entire business.
- True ownership in creating a platform that shapes the future of software buying.
- An opportunity to collaborate with an energetic, dedicated team in an early-stage environment.
Другое
- is a rapidly growing startup changing how enterprise technology executives discover and evaluate software. Our AI-driven platform anonymously connects tech buyers with the industry's most credible technology vendors, helping them cut through the noise and solve their biggest problems.
- Backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures, we are on a mission to fundamentally change software discovery for senior technology leaders, fostering meaningful connections in a non-sales setting.
- We're a tight-knit, fast-moving team that values curiosity, transparency, and impact. If you're energetic, results-oriented, and excited to work in an early-stage environment, come help us shape the future of technology buying at !