Field Service Representative (Contract)

1 нед. назад

Страна неизвестнаOnsite

Contract position to support deployment and user training for the Conduit platform, partnering with Customer and Engineering teams.

Deliver one-on-one desk-side training to analysts
Conduct classroom training sessions for analysts and operators
Support users and teams by addressing user inquiries and collaborating with the engineering team to resolve technical issues
Provide the engineering team with user feedback to enhance the product

Active TS/SCI clearance required at time of hire; this requirement is mandated by the classified nature of work performed under US government contracts and is non-negotiable. CI polygraph preferred, but not required.
US citizenship required by applicable federal law and government contract obligations (ITAR/EAR); we are unable to consider green card holders or sponsor visas for this role
Experience configuring software platforms in support of operational processes
Technical background with working knowledge of software configuration, classified networks, and server administration
Familiarity with large language models, advanced prompting techniques, and genuine interest in being on the cutting edge of this technology
Strong written and verbal communication skills, with the ability to break down and demonstrate complex concepts clearly across audiences
Willingness to work on-site with customer users 4-5 days per week
Ability to work independently and as part of a team
Experience working in or supporting classified environments
Familiarity with help desk or technical support workflows
Military, Special Operations, or law enforcement experience
Familiarity with intelligence workflows and/or J2 users
Active access to CCMD and J2 customer environments, relationships, and facilities

The ability to have real impact on mission-critical workflows
The chance to use state-of-the-art tech to solve novel problems with mission partners
The opportunity to define your role through time as we grow
Competitive salary and equity upside with annual merit refreshes based on impact
Introduction We value candidates who have significant experience with managing complexity, working independently, and are motivated by hard problems.
Position Overview is looking for a skilled and experienced Field Service Representative (FSR) contractor to join our team. In this role, you will partner with Customer and Engineering teams to design, develop, and deploy the Conduit platform to address our customers' most complex challenges.
As an FSR, you will work directly with analysts and operators to train and mentor users, troubleshoot technical issues, and create innovative use cases. Directly supporting users around the globe, you will be instrumental in driving success and delivering meaningful results.
The base salary range for this role is $175-250k. Candidates with an active TS/SCI clearance, required read-ons, and direct experience with specific customers may be eligible for compensation at the higher end of the range. Starting pay will be based on a number of factors including qualifications, experience, and location. This is a contract position.

We value candidates who have significant experience with managing complexity, working independently, and are motivated by hard problems.