СШАStrategic Partnerships Manager, Systems Integrators
1 нед. назад
220k–270k USD / годСШАOnsite
partner managementcertificationprogram management
Responsible for building and scaling the Systems Integrator program, enabling partners to deliver high-quality deployments, and managing partner readiness and certification standards.
О компании
- Our mission is to architect AI that learns from and interacts with the world like humans do.
- We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
- We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.
Обязанности
- is seeking a Strategic Partnerships Manager to build and scale our Systems Integrator (SI) program. This role focuses on enabling a broad ecosystem of implementation partners to deliver high-quality deployments for our enterprise partners and customers. You will be 's technical and programmatic owner for SI delivery, responsible for partner readiness, certification standards, implementation quality, and the commercial model that lets the program scale responsibly.
- Build the SI operating model: define partner segmentation, certification tiers, service packages, implementation methodology, scope boundaries, escalation paths, and quality standards.
- Own partner readiness: lead technical enablement across configuration, integrations, testing, and production rollout, defining what partners can deliver independently, when co-delivery is required, and what stays out of scope.
- Serve as the first-line technical strategist for SI partners, resolving standard implementation questions, bringing in specialists for true exceptions, and turning recurring issues into playbooks, training, or product feedback.
- Establish the delivery quality and performance system, including implementation reviews, certification gates, QBRs, and customer feedback loops, with reporting on time-to-live, CSAT, rework, cost-to-serve, and partner-sourced pipeline.
- Lead program expansion across new products, ecosystems, and geographies, using structured field feedback to influence Product and Product Marketing.
Требования
- 5–8+ years of experience scaling an implementation, services, or partner-delivery motion from pilot through repeatable multi-partner execution, within a SaaS or technology-driven environment or at a systems integrator.
- Exceptional communication and relationship management skills, with the confidence to challenge partners and internal stakeholders when delivery readiness falls short.
- Technical fluency to lead credible conversations about integrations, configuration, data migration, and implementation design, with sound judgment on when to engage specialists.
- Strong commercial judgment to design partner packages, incentives, payout structures, and guardrails that protect customer outcomes and program economics.
- Operational program design skills (e.g. certification design, scope control, delivery QA, escalation governance, QBRs, playbooks).
- A builder mentality. You're comfortable building 0-to-1 operating mechanisms and shaping foundational systems for long-term success.
Будет плюсом
- Technical degree (Computer Science, Engineering, Mathematics, etc.)
- Experience building or scaling a white-label, staff-augmentation, or outcome-based services model
- Experience expanding an SI or channel program across North America and international markets
- Note: participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire.
Условия
- 💰 Compensation Competitive base salary alongside attractive equity package.
- 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family.
- 🧑🧑🧒🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave
Другое
- 🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day.
- 🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call.
- 🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way.
- 🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed.
- 🚆 Commuter Allowance A monthly stipend to help you get to and from the office.
- 🏖️ Flexible PTO Take as much time as you need to recharge your batteries.
- 🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily.