ИспанияLifecycle Marketing Manager (CRM & In-App)
1 нед. назад
ИспанияRemote
crmlifecycle marketingin-app messaging
Manage user journey and messaging across CRM and in-app communications to drive onboarding, retention, and monetization.
О компании
- At , our mission is to enable people to supercharge their voice wherever they communicate, fostering self-expression and belonging. We create audio tools that let gamers, streamers, and content creators shape their online identity with voice changers, soundboards, and real-time effects. Millions of people use every day to enhance their interactions and have fun.
- We’re a team of 90+ people working remotely or from our Valencia HQ or our coworking space in Barcelona . We’re passionate about pushing the boundaries of audio and building products that make digital spaces more expressive and playful. At , we care deeply about our people and users — if you share our passion, we’d love to meet you!
- Youtube | Careers Page | Glassdoor | Blog | Medium | Twitter | Instagram | Linkedin | TikTok | Facebook
Обязанности
- The Lifecycle Marketing Manager (CRM & In-App) owns the user journey through our comms, in-app and beyond. Working within the lifecycle goals set with your manager, you'll design the programs and journeys that decide who gets which message, when and where: from onboarding flows and monetization banners and modals to retention journeys and new feature launches. Product Marketing brings the story; you get it to the right user at the right moment and prove what it moved.
- You'll build and run our lifecycle programs (mainly in Iterable), use Amplitude and Looker to define audiences and find insights, and connect every send to the activation, conversion and retention it drives.
- You'll partner closely with our Desktop, Mobile and Devices Teams, each with its own users, goals and roadmap, and with Product Marketing, Copywriting and Design. Your job is to make sure lifecycle comms serve all three products without stepping on each other. You'll report to the VP of Marketing.
- Act as the lifecycle partner for our Desktop, Mobile and Devices teams : gather each team's needs and turn them into lifecycle programs, validated with your manager.
- Own lifecycle comms across in-app (banners, modals, notifications) and email : onboarding, monetization campaigns, retention and win-back, and new feature launches.
- Design, build, launch and optimize journeys and campaigns in Iterable, from audience logic to triggers, cadence and frequency.
- Define and lead audience segmentation and personalization based on user behavior, lifecycle stage and subscription status.
- Design and maintain our lifecycle journey map across products and spot the moments where a message can drive activation, conversion and retention.
- Turn Product Marketing's messaging into lifecycle comms with Copywriting and Design, adapting it to each audience, stage and channel.
- Orchestrate comms across products , applying the prioritization rules agreed with your manager and escalating conflicts when needed. Keep a single source of truth for what's running, so users get one coherent experience, not three competing ones.
- Partner with Product and Engineering on in-app surfaces that live outside Iterable (hard-coded), so delivery and tracking stay consistent.
- Propose and run the lifecycle testing roadmap: Run A/B tests on audiences, timing, channels and formats, measure impact in Amplitude and Looker, and turn insights into next actions.
- Contribute and report on lifecycle KPIs and share learnings with Growth, Monetization, Product Marketing and the product mods.
- Set and maintain lifecycle standards: QA, naming conventions, templates and flow documentation.
Требования
- 4+ years in lifecycle or CRM marketing, ideally in a B2C app, gaming or subscription product.
- Experience designing end-to-end user journeys and solid understanding of the process, from first open to win-back.
- Hands-on experience building and running lifecycle programs in a customer engagement platform with email and in-app messaging (Iterable, Braze, or similar).
- Strong segmentation skills. You think in cohorts, triggers and user states.
- Data fluency: comfortable with product analytics (Amplitude or similar) and BI dashboards (Looker or similar) to build audiences, read results and find the "so what."
- Experience designing and reading A/B tests.
- Experience managing multiple stakeholders, launches and deadlines at once. You can say "not this week" with data to back it up.
- Basic HTML/CSS for email and in-app templates.
- You QA every send end-to-end (audience, triggers, rendering and tracking), because a great message still flops if it hits the wrong user at the wrong time.
- Proficient level of communication in English.
Будет плюсом
- Iterable experience.
- SQL basics.
- Monetization or subscription comms experience (upsell, paywalls).
- Mobile push and in-app messaging.
- Hardware or e-commerce lifecycle comms (post-purchase, setup, activation).
- Localizing comms across languages.
- Previous experience in the gaming industry, or a genuine interest in gaming, streaming and creator culture.
Как откликнуться
- Our interview process takes place on Google Meet and tends to consist of the following stages:
- 1️⃣ Talent Acquisition Call (45 min) - Get to know , learn about the role, and explore whether your experience and expectations are a good mutual fit.
- 2️⃣ Technical Interview (up to 90 minutes) We'll work through lifecycle cases together, live during the interview. No preparation needed.
- 3️⃣ Hiring Manager interview (up to 60 minutes) - Give you a job overview and go deeper on your professional experience.
- 4️⃣ Peer Interview (60 min) - You'll meet colleagues from Product Team who will give you a broad idea of how we work and dig into your audience, journey and data skills.
- If you want to have a look on how to get a successful job application, have a look here !
Другое
- At , our values are more than just words — they shape how we work every day:
- 🚀 Be Brave – Courage drives progress. 🏆 Show Ownership and Accountability – Impact begins with ownership. 🎸 Embrace Passion at Play – Passion builds success. 🤝 Grow Together – Go further by growing together.
- English Proficiency : A minimum of B2 level in English is required for this position. We will assess your communication skills during the initial interview.
- Timezone : Most of our jobs require people to be based in a country within a ±2 hour range from Central European Time (CET/CEST).
- Video Interview Requirement : All candidates invited for an interview must join with their cameras on . We request no use of virtual backgrounds during the interview.
- Location Accuracy : Please provide accurate information about the country from which you will work. We value transparency and will verify this information during the selection process.
- Studies show that many people—especially from underrepresented backgrounds—tend to apply only when they meet every requirement. At , we value potential and learning capacity. If you match at least 75% of the requirements, we encourage you to apply—skills can be developed, and we’d love to hear from you.
- Flexible Working Hours ⏰ – Adapt your job to your lifestyle. You do you!
- 23 vacation days 🌴 – Plus an extra week off in August and your birthday.
- Anniversary Celebration Program 🎉 – Unlock extra days off , volunteering days , or time to enjoy unique experiences as you reach work milestones.
- Generous Referral Program 💼 – Earn rewards for helping us find and hire amazing talent.
- Extra time off on demand ⏳ – For those tough moments when you need a break.
- Wellbeing 🏥 – Paid sick leave, maternity/paternity leave, and healthcare insurance.
- Flexible Benefits Plan 💳 – Available for employees based in Spain, allowing you to optimize part of your salary (e.g., meals, transport, childcare) and save a significant amount of money each year.
- Remote Stipend 💸 – To cover remote working costs.
- Free English or Spanish lessons 📚 – From beginner to advanced levels.