Onboarding Team Lead

1 нед. назад

ЧехияLead

Manage and develop the Onboarding team to ensure excellent onboarding experiences for new merchants and partners.

At , we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As our new Onboarding Team Lead, you’ll manage and develop our Onboarding team while ensuring that new Merchants receive world-class support and menu standards from day one.

As Onboarding Team Lead, you’ll be responsible for building a high-performing team that delivers a seamless onboarding journey for our partners. You’ll set the direction, lead by example, and ensure that processes, tools, and best practices are in place to support scalable growth.
Lead and develop the onboarding team of Onboarding Associates and Specialists
Ensure excellent onboarding experiences for partners together with the team
Work closely with Sales, Support, and Account Management teams to align on partner success
Develop onboarding processes and automations that improve efficiency and partner outcomes
Analyze the local country market on an ongoing basis to refine processes and identify improvements
Create a positive work environment that enables the team to grow and succeed
Lead by example by demonstrating ’s values and behaviors
Conduct regular one-on-ones to monitor performance, provide feedback, and support professional growth

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today

Minimum of 2 years in onboarding, customer operations, or implementation in a high-volume, fast-paced environment.
1+ year leading individual contributors as a shift lead or team lead, including running 1:1s, coaching, and performance feedback.
Proven track record hitting team SLAs/KPIs for new-partner launches, with experience in capacity planning and scheduling.
Hands-on experience standardizing SOPs and rolling out process improvements that scale quality and speed.
Cross-functional onboarding experience partnering with Sales, Support, and Account Management to ensure clean handoffs.
Tooling experience with CRM/workflow systems and spreadsheets/BI (e.g., Salesforce or similar; Excel/Google Sheets; Looker/Power BI).
Experience running QA for menus/content and maintaining strong data hygiene across systems.
Experience managing escalations via defined playbooks and closing the loop with stakeholders.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.