Bali Capital Group
Junior Operations Manager (Prop Trading / Investment)
1 нед. назад
Страна неизвестнаJuniorRemoteC1
slackgoogle workspacenotioncrmtrustpilotcampaign data analytics
Junior Operations Manager (Prop Trading / Investment) role focused on customer support, reputation management, influencer marketing operations, and executive leadership support within a fintech and trading environment.
About the company
- Supporting leadership and collaboration with marketing, operations, and customer success teams within a fast-growing fintech environment.
Responsibilities
- Manage and respond to all high-level customer support requests via Slack, ensuring rapid, professional, and clear communication regarding platform issues and services.
- Monitor and manage public feedback on platforms like Trustpilot. Formulate strategic responses to enhance the firm's online reputation and coordinate the internal drive to maintain a 5-star rating.
- Research, map out, and reach out to new influencers and content creators within the trading, crypto, and finance spaces to support marketing initiatives.
- Track the performance of ongoing influencer campaigns, compile regular reports, and deliver operational insights to internal teams.
- Act as a reliable right-hand to the leadership team, assisting with administrative tasks, internal workflow auditing, and various ad-hoc operational projects.
Requirements
- 2-3 years of professional experience in operations, customer success, account management, or executive support roles.
- Prior experience or a strong understanding of Finance, Fintech, Cryptocurrencies, or Proprietary Trading is a massive plus.
- Elite written and verbal English communication skills (essential for high-stakes corporate support and public reputation management).
- Highly proficient with Slack, Google Workspace (especially advanced Sheets), Notion, and modern CRM tracking systems.
- Direct familiarity with online review ecosystems, specifically platforms like Trustpilot, and how to manage public feedback strategically.
- Highly proactive, resilient under pressure, and capable of working independently with minimal supervision in a remote or agile desk environment.
Conditions
- Competitive monthly salary package aligned with international fintech standards.
- Direct mentorship and career acceleration from a seasoned financial leadership team.
- Flexible, modern work environment utilizing top-tier collaboration tools.
- Performance-based bonuses linked to operational efficiency and marketing growth.
- Health insurance and professional development budget.