French Speaking Customer Support Specialist for Miami, Florida

7 мес. назад

46.8k–50.4k USD / годСШАOnsite

French-speaking customer support specialist role for AI-powered sports camera company.

is an AI-powered sports camera and analysis ecosystem built for one job: turning what happens on a pitch into proof. Capture, viewing, data and analytics, sharing- all in one system, all pointed at the same thing. That's bigger than football. Every player, on every pitch, gets access to the kind of proof only the top academies used to keep for themselves. It's the future we're building. Every youth match still has a moment nobody saw. A run that won the game, underneath everyone's radar. A kid written off before anyone actually checked. We exist to close that gap, one match at a time. One camera on any pitch feeds an AI that tracks every player and the ball for the whole game, turning what happened into evidence instead of somebody's opinion. That's the actual job here. Not shipping features. Building the system that gives proof to someone who used to rely on a hunch. If you've ever watched a match and wondered who else saw what you saw, you already know why this matters. We're looking for people who want to build that future with us. We are looking for a French-speaking Soccer fan who is passionate about helping coaches, players, and fans level up their game. The Who, What, Why And Where There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a customer. We help t

Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat
Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
Provide feedback for optimizing the processes that we currently work with

Fluency in French and English is a requirement
Experience in customer-facing roles.
Experience with tech support and/or product support.
Excellent written communication skills.
Love of Soccer
Passionate about helping people and making them succeed.
Solution-oriented mindset and a structured approach to work.
Familiarity with customer service tools is an advantage.
You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change.