МексикаCustomer Service Advisor - Night Shift
9 мес. назад
МексикаHybrid
customer servicecommunication
Customer Service Advisor responsible for delivering high levels of customer service through multiple communication channels, supporting consumers and partners in a fast-paced fashion marketing environment.
О компании
- exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are For All. OPERATIONS We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world. THE ROLE We are looking for a Customer Service Advisor that has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.
Обязанности
- Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
- Provide information with regards to products/services and other related inquiries;
- Be the face of to our customers and partners alike.
Требования
- Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
- Fluent in English (mandatory minimum B2 level);
- Proficient in the use of IT systems, both customer service specific and windows packages;
- Highly skilled in written and verbal communication;
- Skilled in listening;
- Able to work under pressure;
- Knowledgeable of fashion/fashion brands;
- Able to exceed customers’ expectations;
- Confident and articulate;
- Hardworking and passionate.