ГерманияSenior Implementation Manager (German speaking)
1 нед. назад
ГерманияSeniorHybrid
Lead customer onboarding and integration for Culture Amp's EMEA enterprise clients, ensuring successful activation and realization of value from the platform.
О компании
- Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
- Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
- For more information visit .com .
- As a Senior Implementation Manager for our EMEA region, you will ensure customers integrate and realise the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria. You’ll partner closely with People Science, Account Managers, and Customer Success to orchestrate a seamless experience and transition post-launch, tailored to enterprise stakeholders and operating rhythms.
- You’ll act as a trusted liaison between customers and Culture Amp. You will support in translating enterprise business goals into scalable configuration, proactively unblocking risks (e.g., data readiness, security/compliance reviews, integration dependencies), and channeling customer feedback to improve our product, processes, and outcomes.
Обязанности
- Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls.
- Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
- Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
- Proactively identify and resolve implementation issues and escalations partnering with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
- Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
- Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations.
- Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
- Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
- Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects.
Требования
- Proven track record of successfully managing and implementing projects, preferably in a customer-facing role
- Ideally 2 - 4 years' experience of implementing SaaS products with customers
- Fluency in both English and German is essential
- Experience with project management, customer success, or a related field
- Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
- Problem-solving abilities and a proactive approach to identifying and addressing potential issues
- Ability to clearly articulate technical topics to a non-technical audience
Будет плюсом
- Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
- Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts).
- Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.
Условия
- At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:
- Equity through our Employee Share Option Program, so you can share in our long-term success
- Learning programs and coaching to help you thrive and grow
- Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
- Inclusive parental leave from day one
- A MacBook and budget to set up your home workspace, enabling flexibility
- Five annual social impact days to to give back to causes that matter to you
- Medical insurance coverage for you and your family (Available for US & UK only)
- Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.
- Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.
Другое
- We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
- On-time activations and adherence to scope and quality standards.
- Time-to-first-value and early adoption of key features aligned to the customer’s Success Plan.
- Implementation CSAT/feedback and low-escalation, low-rework outcomes.
- Quality of documentation and readiness of the post-implementation handoff to the CSM.
- Contribution to team improvements (playbooks, templates, automation, repeatable best practices).
- Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@.com .