СШАChief Operating Officer
1 нед. назад
СШАC-levelRemote
Hands-on operating leader to own the commercial and operational engine as Civic Marketplace scales.
О компании
- This is a chance to build category-defining infrastructure with real-world impact. The opportunity sits at three intersections: local governments urgently need better procurement tools; AI can genuinely change the category, from document processing to intelligent agents that improve decisions, flag risk, and support compliance; and the market is still under-contested. This is a high-friction, operationally important market where trust matters deeply and the winner needs both commercial depth and operating judgment.
Обязанности
- Reports to: Al Hleileh , CEO and Co-Founder
- Location: US preferred, remote with regular travel
- Type: Full-time, near-Co-Founder level
- Civic Marketplace is a modern, data-driven marketplace transforming how local governments buy goods and services. Public procurement is one of the largest, least-modernised workflows in the public sector: slow, fragmented, and compliance-heavy. Our agentic AI workflows help governments discover, evaluate, and engage vendors faster, while opening public sector opportunities to more businesses.
- We have real traction, a live customer base, and a compelling market window. We’re looking for a hands-on operating leader to own the commercial and operational engine as we scale.
- You’ll partner with our CEO AI to build the commercial and operational backbone that lets Civic Marketplace scale without losing speed or trust. This is not a late-stage COO role scaling a working machine, nor a strategy-only Chief of Staff role. We need someone in the weeds, who owns dashboards personally, unblocks the team, and knows what to prioritise next.
- Own the commercial and operating engine, connecting product, ops, and commercial around a single growth north star.
- Stay hands-on with the numbers: build and personally review dashboards, reporting cadence, and performance management.
- Bring a GM and P&L mindset, owning commercial and operational outcomes, including hiring a Commercial Lead who reports to you.
- Help crack the business model, not just execute it, converting growth into a durable, higher-margin business.
- Create urgency and clarity: set the tempo, make pragmatic trade-offs, and keep the team focused on what moves the number.
- Build for trust with public sector customers, where everything we do commercially must hold up to scrutiny.
- This role is high autonomy, high trust, and high ownership, with material impact on the business, the team, and Civic’s long-term commercial direction.
Требования
- You’re probably not a career COO who has only scaled a working machine. You may be an early-stage GM, a Chief of Staff with real operating range, a founder or ex-founder, or a business operations leader who has built zero-to-one systems and wants a near-cofounder seat.
Другое
- Founder-level ownership: you take responsibility for outcomes, create clarity, and do the unglamorous work when it matters.
- Recent hands-on operating experience, staying close to the numbers and the day-to-day because you want to.
- Experience building commercial or operational systems close to scratch, ideally in an early-stage or fast-moving environment.
- Strong quantitative instincts: you think in dashboards, cohorts, and unit economics.
- Pragmatism and speed: you know when to move fast, when to invest in rigor, and when to cut scope, and operate under ambiguity.
- Leadership range: you can coach and raise standards even without a large team yet.
- Low ego and high standards: direct, curious, and comfortable being challenged.
- Mission-driven, with public sector curiosity. No prior public sector experience required, but a belief that government can buy and operate better is an advantage.
- We’re especially interested in people who have operated as a GM, COO, or Chief of Staff in an early-stage company, or who come from marketplace, regulated, or compliance-heavy environments.
- Real commercial ownership: you help decide the plan, not just execute someone else’s.
- A market with room to win: public procurement is large, important, underserved, and the AI-native version hasn’t been won yet.
- A small, committed team of thoughtful, motivated operators and engineers.
- Competitive compensation and meaningful equity, structured for a high-impact, near-cofounder role.
- A remote-first team with regular time together; distributed by design, with travel given how central relationships are.