ПольшаSenior Solutions Engineer – Enterprise Compute
1 нед. назад
ПольшаSeniorRemoteC1
gpu computingcloud infrastructuretroubleshootingnetworkingstoragesolution designpoc
Senior Solutions Engineer responsible for enterprise customer technical relationships in GPU compute and cloud infrastructure, handling pre-sales, onboarding, and production support.
Обязанности
- is hiring on behalf of a fast-growing GPU compute and cloud infrastructure company serving enterprise customers running demanding AI and compute workloads.
- As the Senior Solutions Engineer , you will own the technical side of enterprise customer relationships from pre-sales through onboarding and ongoing production usage.
- You will work closely with enterprise customers, account managers, product and infrastructure teams to make sure customers can successfully deploy, run and scale their workloads.
- This is a highly autonomous, hands-on role for someone who enjoys solving complex infrastructure problems and taking full ownership of the customer experience.
- Own enterprise customer onboarding: manage access, networking, storage, server handover and first workloads through to production.
- Act as the first technical point of contact for enterprise customers, understanding and troubleshooting issues before escalating to SRE or engineering when needed.
- Own technical issues through resolution: provide context to internal teams, coordinate communication and ensure issues are closed properly.
- Support pre-sales activities: lead technical discovery, solution design, sizing, demos and POCs alongside the commercial team.
- Design and run POCs with clear technical success criteria and help customers move from evaluation to production.
- Debug customer workloads hands-on , including inference and multi-GPU workloads, working directly with customer engineering teams.
- Monitor account health proactively: identify technical risks, communicate incidents and RCAs, track uptime and surface potential issues before they become blockers.
- Work cross-functionally with Account Management, Product, SRE and Engineering to translate customer requirements into effective technical solutions.
- Improve the enterprise customer experience by identifying recurring technical problems and creating better onboarding and operational processes.
- In this role, you will become the technical owner for a portfolio of enterprise customers.
- You will be expected to independently manage customer onboarding, technical discovery, POCs, workload troubleshooting and ongoing account health, while partnering closely with the commercial and infrastructure teams.
- The goal is simple: customers should be able to get their workloads running quickly, stay successful in production and have a strong technical partner throughout their journey.
Требования
- 5+ years of experience as a Solutions Engineer, Solutions Architect, Technical Account Manager or similar customer-facing technical role.
- Experience working with cloud infrastructure, GPU infrastructure, AI infrastructure or enterprise compute .
- Strong hands-on knowledge of: Linux
- Virtual machines
- Kubernetes
- Networking
- Storage
- NVIDIA GPUs
- Ability to troubleshoot complex infrastructure and AI workloads alongside experienced customer engineers.
- Experience running technical demos, POCs, implementations or enterprise deployments .
- Strong understanding of production infrastructure and the ability to distinguish between customer-facing issues and underlying SRE/engineering problems.
- Excellent communication skills and the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders.
- Highly proactive and autonomous: you should be comfortable identifying what needs to happen next without waiting for instructions.
- Strong ownership mentality. You follow problems through to resolution rather than simply passing them to another team.
- Comfortable operating in a fast-moving environment where processes are still being built.
- Fluent English is a MUST and French is preferrable
Другое
- Location: Remote Employment: Full-Time Start Date: ASAP Experience: 5+ years Language: Fluent English required | French is a PLUS Industry: Cloud Infrastructure / GPU Compute / AI Infrastructure