Analyst, Regional Operations Center

Другое

• Company is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
• Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Global Safety and Security team are the guardians of our marketplace, dedicated to protecting our people, assets, and reputation. From navigating complex global risks to implementing advanced security technologies and intelligence-led responses, we ensure a safe environment where our teams, partners, and customers can thrive with confidence.
• We’re looking for an Analyst to join our London team. This is an on-site role. In this role, you’ll serve as the frontline defense during emerging incidents, monitoring systems, executing SOPs, and applying analytical tradecraft to maintain operational resilience across the region.
• What You’ll Be Doing You’ll be joining the Regional Operations Center (ROC) team. The ROC operates in a high-tempo, 24/7 global operations environment, responsible for real-time monitoring, incident triage, and operational response to protect our people, assets, and operations. Here’s what your day-to-day might look like:
• Operate the ROC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge.
• Execute Incident Response: Triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation.
• Apply Analytical Intelligence: Conduct initial fact-finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation.
• Support Escalation and Handover: Escalate issues exceeding thresholds to management with structured, decision-ready information, and conduct disciplined shift handovers to ensure seamless continuous operations.
• Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows.
• What You’ll Need to Thrive
• Essential
• operations center experience: Demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment.
• Strong understanding of incident management: Working knowledge of incident triage, escalation protocols, and operational playbooks under pressure.
• Proven ability to communicate and document: Exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross-functional partners.
• Foundational analytical capability: Ability to assess information quality, track ongoing global events, and perform consistently with high attention to detail across rotating shifts.
• Technical fluency and schedule flexibility: Comfort working across monitoring dashboards, ticketing systems, and communication platforms, with the flexibility to work rotating shifts as part of a 24/7 global operations model.
• Nice to Have
• Basic OSINT familiarity: Experience using open-source tools and publicly available information to validate events and support situational awareness.
• Relevant qualification: Bachelor’s degree or equivalent professional or military experience.
• Why Join Us? At Company, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
• 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
• 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
• 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
• 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
• We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
• Our Global Structure Company is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
• Diversity, Equity and Inclusion At Company, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
• We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
• If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
• If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
• At Company, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.