Account Manager - Brazil

1 мес. назад

БразилияLeadHybrid

Experienced Senior / Team Lead to handle merchant and customer relations in Brazil within a global fintech company.

About is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, provides the programmable operating layer for the world’s most ambitious businesses. Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, enables businesses to move value and settle transactions instantly across continents. Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, is building the infrastructure that makes global expansion a matter of code, not geography. About the job Great opportunity for an experienced Senior / Team Lead from the payments industry to join an international, fast-growing fintech company to become a key person in the region, responsible for handling merchant and customer relations operations in Brazil acting as part of the global Account Management team.

• Handling effectively the incoming leads, demonstrating technical selling skills and product knowledge, delivering effective presentations to potential and existing merchants • Relationship Management: establishing productive, professional relationships with merchants and leveraging those relationships to drive the best possible merchant experience • Commercial/Portfolio Growth: By focusing on meeting merchant needs, achieve strategic and financial targets for assigned merchant accounts • Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to relevant functions • Coordinating the upscaling of the operations related to the Customer Success Department for the Brazil office, liaising with departments/teams involved in the delivery of our services.

Driven – we need real self-starters; team members who thrive when the solution is unclear or the hill that needs to be climbed is vertical
Passionate – love what you do every day and have the ferocity to get things right – even if the decision is the tough one
Commercial Acumen – bring common sense to what sometimes appear complex dilemmas and focus on driving mutual growth for both and your merchants
Simplicity – is key in what we do – guiding your merchants through decisions in a simple way
Data – be good with data analysis but more importantly know how to tell the data story
Planning – prioritize and plan what you need to do so to meet moving challenging deadlines
• Minimum 3 years of experience in key account management, customer support, sales, or business development in the payments/card acquiring industry. Senior or team lead experience would be considered of great advantage. • University degree or equivalent in Economics, Business Administration, or relevant field of study • Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management • Ability to work independently, find solutions to complex challenges, possess strong organizational, ability to multitask and time management skills • Proficient English is a must, Spanish is a plus

• Attractive remuneration package (base salary + commission) • Full-time employment, vacation, sick, and paid holidays • Modern workplace with all necessary equipment • A team of top international professionals to learn from • Multicultural working environment