МалайзияAccount Manager (Pharma/MarTech domain)
1 нед. назад
МалайзияRemote
salesforcecrm
Responsible for driving business growth and managing client relationships in the Pharma/MarTech domain across APAC.
О компании
- Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. At , our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success. With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele. Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe. Role description: As an Account Manager, you will be responsible for driving business growth across the assigned APAC territory by owning the full sales cycle - from identifying and acquiring new customers to developing, expanding and scaling existing accounts. While acting as a strategic partner, you will build long-term client relationships, deliver tailored solutions from 's portfolio, and collaborate with cross-functional teams to ensure customer success and susta
Обязанности
- Build trusted relationships with customer decision-makers and stakeholders across regions.
- Act as a strategic partner, providing expert advice on 's full portfolio and recommending solutions that address customer needs.
- Develop and execute mid- and long-term account strategies, including growth, upselling and expansion opportunities.
- Manage account profitability, annual and quarterly budget planning, and financial performance.
- Oversee initiatives and projects across the portfolio, ensuring activities remain on track and stakeholders stay aligned.
- Coordinate communication between customers, regional teams and internal functions.
- Monitor solution and service adoption, proactively address blockers and drive continuous improvement.
- Ensure high customer satisfaction through regular engagement, timely issue resolution and effective expectation management.
- Lead customer meetings, present solutions and translate high-level requirements into actionable plans.
- Collaborate with Sales and Delivery teams to identify new opportunities and ensure successful onboarding and execution.
- Proactively grow the network within the region for existing and new accounts to ensure visibility within identified organizations.
- Hands-on coordination, management and execution of digital projects and solutions for the client, with background support from the technical team.
- Sustain existing and develop new opportunities within accounts, including expansion into new divisions and clusters, to increase revenue.
- Devise a scalable onboarding process for strategic accounts, communicating with decision-makers and stakeholders on the customer side.
- Conduct sales research and identify new sales opportunities.
- Create and implement workflow and process improvements to enhance current operational processes.
- Document processes and maintain sales department records.
- Own the full sales cycle within the assigned territory: proactively hunt and qualify new business opportunities, and lead them through to closing, alongside developing and growing existing accounts.
Требования
- 5+ years of experience in Account Management / Customer Success / Sales in a B2B environment (SaaS, MarTech or enterprise software preferred).
- Proven experience managing enterprise client portfolios with account budget planning and P&L management.
- Strong client engagement skills with the ability to work at both strategic and operational levels.
- Project and account management capabilities, with a focus on driving outcomes and coordinating across multiple teams.
- Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset.
- Understanding of the pharmaceutical industry and digital transformation trends is a plus.
- Experience working with the Japanese market is required.
- Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.
- Experience with CRM systems (Salesforce or equivalent) and forecasting tools.
- Proactivity, curiosity, and eagerness to learn.
- Adaptable and comfortable navigating change.
- Strong listener who communicates clearly and with empathy.
- Team player who collaborates across functions.
- Confident in giving and receiving feedback.
- Able to handle complexity, resolve conflicts, and keep things moving forward.