Director, Client Strategy & Services (Account Director)

1 нед. назад

105k–145k USD / годСШАDirectorHybrid

Director, Client Strategy & Services responsible for leading client solutions and strategies in a digital-first customer experience agency.

(BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients.

Leverage your digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels
Lead and inspire cross-functional agency teams to deliver great work for our clients. Set the vision and create the strategy for our work and develop solutions to drive results for our clients
Develop, nurture, and grow strong client relationships, assessing client needs and proposing appropriate marketing services.
Partner closely with client teams including marketing, creative, operations, finance, analytics, product, technology, and senior management
Create, lead, and present the development of holistic strategy to clients via engaging storytelling
Develop and clearly articulate well-informed, clear points of view to confidently lead and guide our clients
Author creative and project briefs
Manage scope changes, resolve conflicts, and maintain momentum through proactive problem-solving and negotiation
Monitor industry developments and best practices to inform strategy and keep clients ahead of the curve.

Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience
7+ years of marketing/advertising experience in an agency setting
8+ years relevant work experience across Digital, creative, paid media, marketing automation and connected digital experiences, with a heavy emphasis and interest in the integrated digital strategy required to execute in these channels
Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc.
Strong storytelling and overall PowerPoint presentation skills: You should be able to tell a story through your presentations
Ability to understand data and reporting and provide summaries and insights to clients
Strong understanding of digital ecosystems, customer journeys, and omnichannel campaign execution
Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently.
Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment
Strong attention to detail
Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients
Leadership skills and the desire to mentor
Desire to always be learning and growing

Location: Minneapolis, MN
Hires local to the Twin Cities Metro-Area can anticipate an in-office component of 1-2 days a week, employed with . If this position lists, “Open to Remote”, hires outside of the metro area can anticipate travel to our Minneapolis, MN office on an as-requested basis. We value human connection and some travel is anticipated.
is seeking a driven, strategic, and digital-first Director, Client Strategy & Services to add value to our growing agency. As a member of the CSS team, you can expect to understand, analyze, strategize, ideate, collaborate, contribute, and lead client solutions that deliver “And Then Some” to drive meaningful results for our clients.
As a digital-first agency, we are looking for candidates with demonstrated experience in developing and executing on strategies across digital touchpoints to create seamless customer experiences.