КанадаDirector, Deployment Operations
1 нед. назад
156.7k–195.9k CAD / годКанадаDirectorHybrid
Lead 's end-to-end sales-to-deployment operating model to ensure customers go live with support and recurring revenue.
О компании
- At , our mission is to safeguard what matters most . We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
- Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
- Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
- We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
- We do things the way:
- Act with URGENCY – Our customers move fast, so we do too.
- Deliver with QUALITY – We sweat the details and hold a high bar.
- Win with TEAM – No egos. Just outcomes, built together.
- Lead with TRUST – We earn it through clarity, consistency, and care.
- These aren’t just words—they shape how we hire, lead, and grow.
- We’re not just building tech - we’re building a place where great people do great work.
- Clarity and trust : Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
- Meaningful equity : Every full-time, permanent employee has a stake in our growth.
- Comprehensive benefits : Fully paid health & dental (no waiting period) + $500 health spending account.
- Wellness support : Monthly reimbursement for fitness, wellness, or mental health programs.
- Growth through merit : Advancement is based on contribution, initiative, and the ability to raise the bar - together.
- Candid culture : Clear expectations, honest feedback, and no politics.
- Social connection : From So-learns to -o and So-lunches, we stay connected in ways that actually feel fun.
Обязанности
- As Director, Deployment Operations , you'll own 's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and generating recurring revenue. Our Deployment function has grown in scale, complexity and strategic importance, and this role exists to lead it into its next chapter.
- You'll lead a team across three focus areas: Deployment Execution, Optimization & Automation, and Operations Enablement. You'll be accountable for the overall function and driving major automation and process-improvement initiatives and partnering with senior leaders across the organization to improve planning, quality, scalability and accountability.
- This is an opportunity for an operations leader who's energized by building systems that scale, raising the bar on execution and connecting operational performance directly to ARR growth.
- Own the sales-to-deployment operating model: Define and continuously improve how work flows from Sales through Deployment to Support, including handoffs, planning, capacity, quality standards and accountability at every stage.
- Lead and develop a high-performing leadership team: Lead Managers across Deployment Execution, Optimization & Automation, and Enablement & Cross-Functional. Set clear goals, coach for growth and build a leadership bench that can scale with the business.
- Drive operational transformation: Lead major automation, tooling and process-improvement initiatives that increase throughput, reduce cycle time and improve the customer deployment experience.
- Deliver on ARR: Ensure deployments are executed on time and at quality so that contracted revenue converts to recurring revenue predictably. Own the metrics, forecasting and reporting that connect operations to financial outcomes.
- Partner across the organization: Work closely with senior leaders in Sales, Customer Success, Support, Product and Finance to align on planning, resolve cross-functional friction and make Deployment a strategic lever for the business.
- Establish governance and operational rigour: Set the standards, SOPs, KPIs and reporting cadence that give leadership clear visibility into deployment health, capacity and risk.
- Oversee partner and field strategy: Guide how works with installation partners and field resources, including partner enablement, performance management and relationship health.
- Serve as the senior escalation point: Own resolution of high-impact customer and operational escalations, and turn recurring issues into systemic fixes.
- Set the vision and multi-quarter roadmap for the Deployment function and translate it into clear priorities for your managers.
- Operate with a high degree of autonomy, making decisions that shape how the function runs and how it interacts with the rest of the business.
- Influence senior stakeholders across functions, building alignment on shared goals, processes and trade-offs.
- Balance near-term delivery with long-term investment in automation, tooling and scalability.
- Build a culture of ownership, quality and continuous improvement across the Deployment team.
- Deployment cycle times, on-time delivery and quality metrics improve measurably, and ARR from new deals is realized faster and more predictably.
- Key automation and process-improvement initiatives are delivered, reducing manual effort and allowing the function to scale without proportional headcount growth.
- Sales, Deployment, Support and other partners operate from a shared planning model with clear handoffs, visible accountability and fewer escalations.
Требования
- 8+ years in operations, deployment, implementation or professional services, including 3+ years leading managers or multi-team functions.
- A proven track record of designing and scaling an end-to-end operating model in a high-growth B2B technology, SaaS or hardware-enabled services environment.
- Demonstrated success leading process-improvement and automation initiatives with measurable impact on efficiency, quality or revenue.
- Strong analytical and business acumen, with experience owning KPIs, capacity planning and operational reporting tied to financial outcomes such as ARR.
- Excellent cross-functional leadership and communication skills, with the credibility to influence senior leaders and drive alignment.
- Candidates must undergo a criminal records check upon hire;
- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with ’s own security policies and standards.
Будет плюсом
- Experience in physical security, video surveillance, IoT or other field-deployed technology.
- Experience managing installation partner or channel networks across multiple regions.
- Familiarity with operations tooling and automation platforms (e.g., Salesforce, HubSpot, NetSuite, Asana, Jira, n8n or similar).
- Background in Lean, Six Sigma or other formal continuous-improvement methodologies.
Условия
- The compensation range for this role is $156,696-195,870 CAD and includes a base salary plus a performance-based variable component.
- We determine compensation based on the experience, skills, and impact you bring to the role.
- For this position, we are hiring within the Proficient range. Candidates in this range will demonstrate the ability to serve as a strategic advisor within their department, confidently acting as the senior leader's right hand within their functional area and setting cross-functional direction in collaboration with other departments across the organization.
Как откликнуться
- We respect your time and value transparency. Here’s a general idea of what to expect:
- Intro call with our Talent Team
- Behavioural interview with a member of People & Culture
- Hiring Manager interview with this role's manager
- Cross-functional panel interview
- Reference Checks
- Offer & onboarding 🎉
- Submit your resume and a short cover letter via our [ Careers Page ]. Let us know what excites you about this role, and how you’d help move forward.
Другое
- Level: M4 | Proficient Location: Ottawa, ON | Hybrid Reports To: Victoria Wnek, VP, Operations Type: Permanent | Full-Time
- This is an M4 level role. At , individuals at this level serve as a strategic advisor within a department, who is confident acting as their executive leader’s right hand within their functional area and is able to set cross-functional direction in collaboration with departments within the organization.