КанадаDeployment Specialist
1 нед. назад
47.9k–60k CAD / годКанадаRemote
Manage relationships with customers, vendors, partners, and internal teams to ensure timely deployment of 's platform.
О компании
- At , our mission is to safeguard what matters most . We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
- Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
- Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
- We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
- We do things the way:
- Act with URGENCY – Our customers move fast, so we do too.
- Deliver with QUALITY – We sweat the details and hold a high bar.
- Win with TEAM – No egos. Just outcomes, built together.
- Lead with TRUST – We earn it through clarity, consistency, and care.
- These aren’t just words—they shape how we hire, lead, and grow.
- We’re not just building tech - we’re building a place where great people do great work.
- Clarity and trust : Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
- Meaningful equity : Every full-time, permanent employee has a stake in our growth.
- Comprehensive benefits : Fully paid health & dental (no waiting period) + $500 health spending account.
- Wellness support : Monthly reimbursement for fitness, wellness, or mental health programs.
- Growth through merit : Advancement is based on contribution, initiative, and the ability to raise the bar - together.
- Candid culture : Clear expectations, honest feedback, and no politics.
- Social connection : From So-learns to -o and So-lunches, we stay connected in ways that actually feel fun.
Обязанности
- As a key member of our operations project management team, you will manage relationships with our customers, vendors, partners and internal teams to ensure is deployed to all sites in a timely fashion. You will build trust-based relationships with customers, vendors, and subcontractors, keeping everyone aligned and informed throughout a deployment, and use the right project management tools and structure to scope, execute, and track deployments from kickoff to completion.
- We’re searching for a person who can think on their feet, a person who enjoys finding and fitting missing pieces together to solve a puzzle - someone who is always looking for ways to challenge the status quo. This is a customer-facing role, so we're looking for employees who have a strong command of the English language both written and verbal that deliver excellence with a smile.
- Passion, positivity, and curiosity with the ability to organize, manage, and run multiple projects on-the-go while thinking outside-the-box, will be key characteristics to thrive in this role.
- Communicate with customers on the details of integrating our product into their business.
- Work with our Sales teams to ensure customers' needs are understood and met.
- Build trust-based working relationships with customers, vendors, and subcontractors, keeping them engaged and informed throughout a deployment.
- Coordinate the installation of with our subcontractors and integrators across different regions globally.
- Validate/verify installations are completed as per standards - notify customers when installations are completed and act as a trusted advisor for customer escalations.
- Coordinate and schedule installation workloads for the internal Deployment Support team.
- Successfully scope and plan deployments of typical size and complexity, landing them on time and within expectations.
- Maintain accurate project/deployment reporting and KPI tracking; utilize project management tracking tools and internal systems to manage deployments and provide updates to internal and external stakeholders.
- Act as the intermediary between internal and external parties of interest for each customer and/or project.
- Lead daily, weekly and monthly stand up and status update meetings.
- Contribute to quarterly business review calls with key customer groups.
- Apply ’s standard deployment processes reliably, and know when a situation calls for a second opinion rather than forcing it to fit.
- Be solutions-minded and collaborate with internal teams to address obstacles.
- Drive new process improvements that will assist in achieving ’s growth targets.
- Manage, track and approve invoices for suppliers and subcontractors.
- Ensure projects stay within budget.
- Act as a subject matter expert on ’s deployment processes.
- Manage and track hardware purchases, shipments and delivery to customer locations, flagging supply or shipping risks before they become urgent.
Требования
- You ideally have a minimum of 1-2 years experience (New grads with some experience welcome) in an operations coordinator, project, or deployment management role, ideally supporting large-scale clients and projects.
- You have the proven ability to take complete ownership of problems from identification through to resolution. Ambiguity doesn’t scare you, it excites you!
- You can use Google Suite (Sheets, Word, Gmail, Calendar), SmartSheets, and Salesforce to update your work.
- You have a PASSION for the 3 P’s: People, Product & Process
- You have an ability to work independently or within a team supporting a network of partners, customers and projects.
- You are a self starter who is willing to think outside the box and is comfortable bringing forward new ideas.
- You have the ability to see how to do things manually and think through automation; you are comfortable assessing and improving processes with a goal of increasing efficiency.
- You are comfortable reporting on project metrics and performance to a wide array of stakeholders.
- You have “top-notch” communication both written and verbal in English
- You have a friendly, can-do, attitude and a strong desire to deliver superior customer service - customers can hear your smile through the phone, an email or over a chat!
- Capable of delivering clear and concise explanations of troubleshooting steps and solutions to customers, ensuring effective communication and resolution of technical issues.
- You proactively communicate progress and blockers to keep your team and stakeholders aligned, and you know who to bring in when a deployment doesn’t fit the standard playbook.
- You take initiative to move work forward without being prompted, and you follow through on commitments consistently.
- Candidates must undergo a criminal records check upon hire;
- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with ’s own security policies and standards.
Условия
- The compensation range for this role is $47,860-$60,000 CAD. We determine compensation based on the experience, skills, and impact you bring to the role. At , we’re committed to a simple and transparent approach to compensation. Pay is determined based on several factors, including your location, experience, job-related skills, and how you demonstrate them throughout the interview process. We make compensation decisions thoughtfully, with a focus on fairness, internal equity, and the impact you’ll have in this role.
Как откликнуться
- We respect your time and value transparency. Here’s a general idea of what to expect:
- Intro call with our Talent Team
- Panel Interview with the Hiring Manager & another member of our Deployment leadership
- Reference Checks
- Offer & onboarding 🎉
- Submit your resume and a short cover letter via our [ Careers Page ]. Let us know what excites you about this role, and how you’d help move forward.
Другое
- Location: Ottawa, ON Department Leader: Victoria Wnek, VP, Operations Type: Permanent | Full-Time | Existing Vacancy