СШАWorkplace Operations Manager
1 нед. назад
140k–165k USD / годСШАSeniorOnsite
operations managementfacility managementteam leadership
Lead and scale workplace services function to support teams across multiple locations in a manufacturing tech company.
Обязанности
- At , the workplace is a critical enabler of speed, focus, and execution. As the company grows rapidly across multiple locations, we need an experienced leader who can design, build, and scale the workplace services function that supports our teams. This role focuses on the environments where our people work every day, including offices, shared spaces, physical security, and non machine related workplace infrastructure at manufacturing sites.
- We are hiring a Workplace Operations Manager to establish and lead the workplace services function at . This role is responsible for setting strategy and overseeing the programs and vendors that keep our workplaces running smoothly.
- This is a critical role for someone who can operate at the systems level, move fast, and create structure while the company is scaling aggressively.
- Vendor & Service Management Own vendor relationships: Manage the day-to-day performance of janitorial, reception, food & beverage, pantry, waste management, and other outsourced service partners.
- Hold partners to SLAs: Set clear scopes of work and service-level expectations, and enforce them through regular check-ins, site walkthroughs, and performance reviews.
- Source and onboard vendors: Support RFPs, vendor selection, contracting, and onboarding as services scale across sites.
- Be the escalation point: Serve as the first call when a service issue arises and drive it to fast resolution.
- Workplace Experience & Daily Operations Keep the workplace running: Ensure the space is clean, stocked, staffed, and guest-ready every day so employees and visitors have a seamless experience.
- Run the F&B and pantry programs: Oversee catering, pantry stocking, and food & beverage offerings, balancing employee experience against cost.
- Own front-of-house: Ensure a professional, welcoming reception and visitor experience.
- Manage waste & sustainability: Oversee waste, recycling, and compost programs and keep them compliant and efficient.
- Budget, Standards & Performance Manage budgets and invoices: Track service budgets, review and approve vendor invoices, and flag variances early.
- Measure and improve: Build simple metrics on cost, quality, and satisfaction, and use them to continuously raise the bar.
- Standardize and document: Create repeatable playbooks, SOPs, and service standards so quality holds consistent as the company grows.
- Partner cross-functionally: Work with the Director of Workplace Services, People, EHS, and Security to align operations with business needs.
- Office Fitouts & FF&E Represent Workplace Services in design and construction meetings: Sit in with architects, general contractors, subcontractors, and project managers to represent operational and end-user needs throughout fitout projects.
- Own FF&E execution: Help drive furniture, fixtures & equipment selection, placement, and installation from planning through delivery and setup.
- Coordinate on-site logistics: Manage delivery scheduling, staging, and vendor access so installations land on time and in the right sequence.
- Track scope and punch lists: Keep FF&E registers, installation schedules, and punch lists current, and follow issues through to closeout.
- Ensure day-one readiness: Confirm spaces are fully outfitted, functional, and move-in ready before handoff to employees.
- Manage purchase orders: Create, track, and reconcile POs for vendor services and FF&E — ensuring accurate coding, timely approvals, and clean matching against invoices and receipts.
Требования
- Operations experience: 5+ years in workplace services, facilities, hospitality, or operations, including day-to-day oversight of outsourced services.
- Vendor management: Proven track record holding service providers (janitorial, F&B, reception, waste, or similar) accountable to scopes of work and SLAs.
- Financial ownership: Experience with service budgets, PO creation and reconciliation, and invoice review against contract pricing.
- People & partner leadership: 2+ years leading teams and/or managing vendor performance.
- Fitouts & FF&E: Comfort in design/construction meetings and coordinating furniture, fixtures & equipment through installation; ability to read construction drawings a plus.
- Systems: Proficiency with MS 365 (Excel) and a work-order/CMMS or ticketing platform.
- Service mindset: Strong communication, organization, and the ability to juggle competing priorities.
- To conform to U.S. Government export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen or national, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
Условия
- For this role, the target salary range is 140,000 - 165,000 (actual range may vary based on experience).
- This is the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
- Medical, dental, vision, and life insurance plans for employees 401k
- Relocation support may be provided for certain situations, based on business need.
- Flexible vacation policy
- Equity
Другое
- is building autonomous factories to reindustrialize America. By combining AI, advanced software, robotics, and full-stack manufacturing, we help aerospace and defense companies build rockets, satellites, aircraft, ships, and other mission-critical systems up to 10x faster and at significantly lower cost.
- Following our $1.37B Series D at a $7.87B valuation, is rapidly expanding our manufacturing footprint, launching new capabilities across welding, casting, forging, electronics, additive manufacturing, and more, while scaling our Factory-as-a-Service platform to transform how critical products are built.
- Backed by leading investors including JPMorgan Chase, Valor Equity Partners, Andreessen Horowitz, Founders Fund, 137 Ventures, Lux Capital, T. Rowe Price, and Morgan Stanley, we’re building the future of American manufacturing—and looking for exceptional people to help make it happen.
- If you’re ready to take on the most challenging and rewarding work of your career while helping create American manufacturing jobs for generations to come, you’re exactly who we’re looking for.
- You've built from zero, not just maintained: You've stood up workplace or vendor programs from scratch and scaled them across a fast-growing or multi-site footprint — comfortable with ambiguity and a rapidly moving environment.
- You bridge the shop floor and the front of house: You can deliver a white-glove experience for executives and VIP guests while being equally at home on an active manufacturing floor — fluent in PPE, safety, and production cadence.
- You operate with mission and discretion: You're energized by 's mission to reindustrialize American aerospace and defense manufacturing, and you bring the confidentiality and visitor-security awareness that a defense-adjacent facility demands.
- uses AI-assisted tools in our recruiting and hiring processes to help our team work more efficiently. This may include tools that help organize and analyze recruiting data, as well as an AI-powered notetaker that can record and transcribe interviews and help coordinate feedback. These tools support our team and are not used to make hiring decisions. All candidate evaluations and hiring decisions are performed by humans. If an interview will be recorded, you will be notified in advance and may opt out at any time with no impact on your candidacy. Candidate data processed through these tools is subject to the same protections described in our Privacy Policy .
- will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable laws. We do not ask about criminal history on our application, and we do not consider criminal history before making a conditional offer of employment.
- does not unlawfully discriminate on the basis of race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental status, physical disability or any other legally protected status. When necessary, the Company also makes reasonable accommodations for disabled candidates and employees, including for candidates or employees who are disabled by pregnancy, childbirth, or related medical conditions.