ИталияRenewal Specialist | Italian Market (Milan)
1 нед. назад
28k EUR / годИталияHybrid
hubspotcrm
Manage end-to-end renewal processes and support customer success teams to maintain customer engagement and prevent churn in the legal AI platform.
О компании
- Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
- Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
- Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
- At , we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.
Обязанности
- Own the renewal process end to end for an assigned portfolio : track upcoming renewal dates, prepare and send renewal paperwork, and keep pricing and terms accurate in HubSpot.
- Monitor customer engagement/usage scores across the book on a regular cadence , flag at-risk accounts early, and run proactive outreach to re-engage customers before churn becomes likely.
- Support CSMs on their own portfolios : prepare renewal packages, chase signatures, keep CRM data clean, and take on administrative or lower-touch account tasks so CSMs can focus on strategic relationships and expansion.
- Spot usage drop-offs or dissatisfaction signals and either resolve them directly (quick troubleshooting, product education) or escalate to the right CSM/Team Manager with full context.
- Track and report on renewal KPIs (renewal rate, on-time renewal rate, save rate on at-risk accounts) and help refine the churn-prevention playbook.
Требования
- 0-1 years of experience in a sales, account management, or customer-facing commercial role (internships count - we care more about aptitude and drive than tenure).
- Comfortable working with data : you’re happy inside a CRM, reading engagement/usage scores, and using them to prioritize your day.
- Organized and detail-oriented : you can manage a portfolio of renewal deadlines without letting anything slip.
- Proactive and resilient : you reach out before a customer has to complain.
- You speak both Italian and English .
- Optional but a bonus: familiarity with HubSpot or a similar CRM; interest in the legal industry (no legal background required).
Условия
- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Performance Bonuses: Rewards tied directly to measurable results.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
- At , ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.
Другое
- is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on . We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome. Our next goal? Become Europe's most-used legal product.
- This role is designed as an entry point into Customer Success at , not a dead end. Based on your results against renewal and churn-prevention targets, you’ll have the opportunity to move into a full Customer Success Manager role within approximately 6 months - taking ownership of a dedicated portfolio across the full customer lifecycle (onboarding, adoption, renewal, and expansion).
- At , you’ll work alongside top talent in tech and legal AI.
- Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
- You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
- We hire exceptional people to make a difference—and we give them space to lead.
- Your work will shape the future of legal technology and set new standards for the field.
- Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.
- We value excellence and share success:
- Annual Salary Range: €28,000 RAL + €10,000 Bonus
- Equity Package: Align your growth with the company’s long-term success.