Technical Account Executive

Другое

• At Company, we’re automating wire harness manufacturing.
• We need an exceptional technical account manager to support our existing customers, helping their projects move smoothly from requirements and quotes through production and delivery.
• You’ll own the day-to-day customer relationship: answering questions, understanding changes, coordinating quotes and repeat orders, providing updates and making sure issues get resolved.
• You should be comfortable discussing drawings, materials, volumes and lead times. You’ll work closely with engineering and production to give customers clear answers and make commitments we can deliver.
• Expect to spend time on the factory floor understanding what we make and how we make it. You should be technically curious, organized and persistent about following things through.
• Your job is to make working with Company easy: customers know where their orders stand, get useful answers quickly and trust us with their next project.
• We use AI agents wherever they improve the work.
• Tell us about a technically demanding customer you supported. What went wrong, how did you resolve it and how did you keep their trust?