Internship - Customer Success

1 нед. назад

СШАTraineeOnsite

Internship position to support investors and improve operational tools using AI at a startup funding platform.

In May 2016, it became legal for regular people to invest as little as $100 in startups and small businesses. Since then, has become the largest equity crowdfunding platform. We’ve helped hundreds of startups and small businesses - flying cars, space rockets, breweries, Hollywood studios, and more - raise millions of dollars. We’re a Public Benefit Corporation on a mission to revitalize capitalism and keep the American dream alive by funding deserving businesses across America, not just Silicon Valley tech. We’re a scrappy team of founder types who enjoy autonomy, responsibility, and learning by doing.
Read more : ’s Story
Our Public Benefit Corp Mission : Charter

This is a 6-month internship, July through December. Here's what you'll actually be doing:
Talking to investors. You'll be on email threads and video calls helping real humans figure out real problems: wrong tax form, lost login, "wait, what did I invest in again?" You'll start with the easier stuff and work your way up.
Learning to vibe-code. We'll set you up with Cursor, Claude Code, and Codex on day one. You don't need to know them yet. You do need to get good at them, fast. We'll help.
Fixing bugs. When something breaks in the investor flow, you'll dig in. Reproduce it, figure out what's going on, and eventually ship fixes yourself.
Building tools for the team. Scripts, Slackbots, mini-dashboards, whatever saves us time. Your first one will probably be rough. By December, your output should be useful and impressively powerful.
Helping out when things get a bit chaotic. Taxes, big raises, and seasonal volume. You roll up your sleeves and get your hands dirty.
Noticing patterns. If ten investors ask you the same question, that's a help doc waiting to happen, or a bug, or a product gap the team should know about. You'll flag it and own the solution.

You're reliable. If you said you'd do it, you do it. You follow up to the very last detail.
You thrive in ambiguity. That should sound fun, not stressful.
You communicate and write like a human. Clear, warm, no jargon, no "per my last email."
You're fired up about AI. You don't need to have used these tools before, but you do need to want to learn them badly enough to spend evenings poking around and getting up-to-speed.
You're in school, a recent graduate, or taking a gap year. Any major. Customer-facing experience is highly preferred.

Submit your application via our listing on YC’s Work At A Startup platform.
We love personal touches. Feel free to send us a message and include one of the following (totally optional, but brownie points!):
Survival Skills : One skill you’d offer the team in a post-apocalyptic world.
Overnight Expert : You wake up and you are an expert in any skill you want. What do you choose and why?
Oh Shit Moment : Tell us about your biggest “oh shit!” moment that produced real growth. How did you diagnose it and grow moving forward?
(If you pick this one, your initial screener will share their biggest failure as a team member. It’s only fair!)
If you feel you don’t meet all the requirements, we still encourage you to apply. Don’t let a confidence gap or imposter syndrome stand in the way of meeting great people.

is the largest funding platform connecting founders with their community to become investors. Over the past few years, we've helped fund thousands of startups with over $1B+ in capital, from early-stage moonshots to wildly successful unicorns.
In 2021, regulatory reform put Community Rounds on the map. Since then, we’ve helped startups like Substack , Mercury , Levels , and many others raise money from their customers and community. We built this space from the ground up. Now we're hiring a Customer Success Intern to help our investors, build useful tools with AI, and make the whole operation run better.
You’re energized by helping people. When somebody's confused or stuck, your first instinct is to actually solve their problem, not hide behind a canned response.
You thrive in fast-paced environments and you’re constantly teaching yourself new things.
You’re organized, accountable, and have incredibly high standards. You sweat the small stuff when it matters. Money, taxes, legal paperwork. You double-check, then you triple-check.
You love building better systems and want to leave your mark by making things better.
You've never vibe-coded before? Cool. You just have to seriously want to learn. If the idea of working with an AI agent to build a tool sounds exciting (not scary), keep reading.
You don't need hand-holding. If something's broken, you poke at it. If you don't know the answer, you go find it. If you said you'd do something, it gets done.