Шри-ЛанкаLevel 4 Engineer (Senior Systems Engineer)
2 нед. назад
Шри-ЛанкаSeniorRemote
microsoft 365azureintunevpnroutingswitchingfirewall
Experienced senior systems engineer providing technical leadership and complex project delivery across Microsoft, cloud, networking, and security environments.
О компании
- You will be working with an established managed services provider supporting businesses across Australia with managed IT services, cloud solutions, technology procurement, and software licensing. The organisation places a strong emphasis on quality, accountability, trusted technical partnerships, and delivering strong outcomes for its clients.
- 💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones
Обязанности
- We are seeking an experienced Level 4 Senior Systems Engineer to provide technical leadership, advanced escalation support, solution architecture, and complex project delivery across Microsoft, cloud, networking, and security environments.
- This role is suited to a commercially minded senior engineer who can solve complex technical challenges, lead infrastructure and cloud initiatives, mentor technical teams, and build trusted relationships with clients. You will operate as a senior technical authority while driving improvements across customer environments and service delivery.
Другое
- 10+ years of experience in the IT industry, including 5+ years within an MSP environment supporting multiple customers
- Advanced Microsoft 365 administration and architecture experience
- Strong hands-on expertise across Microsoft Entra ID, Intune, Azure, Microsoft operating systems, and cloud infrastructure
- Advanced networking and firewall administration capabilities
- Experience with enterprise Wi-Fi, network infrastructure, VPNs, routing, switching, VLANs, WAN, and internet connectivity
- Strong understanding of endpoint security, backup and disaster recovery, and cybersecurity principles
- Experience with PowerShell scripting and automation
- Proven ability to design, troubleshoot, and improve complex infrastructure environments
- Experience implementing security controls and remediation strategies
- Understanding of security frameworks and compliance requirements, including Essential Eight, CIS Controls, NIST, and cyber insurance requirements
- Experience with security monitoring, incident response, and security investigations
- Microsoft Sentinel, SIEM, Microsoft Defender, Azure Virtual Desktop, and Cloudflare experience is highly desirable
- Ubiquiti UniFi and Sophos Firewall experience is advantageous
- Familiarity with Microsoft Teams Phone is beneficial
- Experience with ConnectWise Manage, ConnectWise Automate, IT Glue/IT Boost, and ITIL is desirable
- Proven experience leading technical initiatives and mentoring engineers
- Strong client-facing and stakeholder management capabilities
- Ability to communicate technical concepts and solutions to both technical and non-technical audiences
- Strong analytical and problem-solving skills
- High attention to detail with a proactive, accountable, and outcome-focused approach
- Strong organisational skills and the ability to work independently and make sound technical decisions
- Commitment to continuous learning and professional development
- Preferred certifications include:
- Microsoft Certified: Enterprise Administrator Expert
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Cybersecurity Architect Expert
- Microsoft Certified: Security Operations Analyst
- CCNA, CCNP, or equivalent networking certification
- CISSP, CISM, CEH, or equivalent cybersecurity certification
- ITIL Foundation or higher
- Act as the highest level of technical escalation for Level 1–3 engineers
- Lead root cause analysis for complex infrastructure and cloud issues
- Mentor and guide technical team members
- Develop and maintain technical standards, procedures, and best practices
- Review and approve technical solutions and project designs
- Design, implement, and optimise Microsoft 365 environments
- Lead projects across Microsoft 365, Entra ID, Intune, security, SharePoint, Teams Phone, and Azure
- Implement and improve Zero Trust security frameworks
- Drive automation initiatives using PowerShell and Power Platform
- Design and support enterprise-grade networking environments
- Configure and troubleshoot firewalls, routing, switching, VLANs, VPNs, network security, WAN, and internet connectivity
- Lead architecture reviews and network improvement initiatives
- Provide advanced support across Ubiquiti, Sophos, and other network technologies
- Conduct security reviews and vulnerability assessments
- Design and implement cybersecurity controls and remediation plans
- Support compliance with relevant security frameworks and cyber insurance requirements
- Assist with incident response and security investigations
- Implement and manage SIEM and security monitoring solutions
- Lead the design and delivery of complex infrastructure and cloud projects
- Participate in solution scoping and pre-sales activities
- Work with management to identify technology opportunities and improvements
- Ensure projects are delivered to scope and a high standard
- Contribute to solution architecture and strategic technology planning
- Maintain accurate technical documentation, diagrams, as-builts, knowledge articles, and SOPs
- Maintain accurate project updates and service records
- Drive continual service improvement across the business
- Identify opportunities to improve service quality, operational efficiency, security, and technical standards
- Act as a trusted technical advisor to clients
- Participate in technical strategy meetings and client reviews
- Translate technical solutions and concepts into clear business outcomes