SVP, Customer Success & Professional Services

Обязанности

• We are looking for a SVP, Customer Success & Professional Services to lead and own Company’s Enterprise Customer Journey, ensuring enterprise customers realize measurable business value throughout their lifecycle with Company.
• Reporting to the Chief Customer Officer, you will own the strategy, operating model, and execution of the enterprise customer journey, from onboarding and implementation through adoption, value realization, and expansion. Your mission is to help customers maximize the value of their investment while building a scalable organization that drives retention, growth, and long-term loyalty.
• As a member of the Customer Success leadership team, you will lead a team of CSM’s, who are customer-obsessed and respected by their customers, partner closely with Sales, Support, Product, Engineering, Marketing, Revenue Operations, and Executive Leadership to create seamless customer experiences, accelerate time-to-value, and establish Company as a strategic partner for our enterprise customers.
• This role is ideal for a customer-obsessed executive who combines strategic thinking, operational excellence, commercial acumen, and organizational leadership to build world-class customer experiences at scale.