Customer Service Advisor (Italian Speaker)

7 мес. назад

ПортугалияHybrid

Providing exceptional customer support for 's luxury fashion marketplace clients.

is a leading global marketplace for the luxury fashion industry. The Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. OPERATIONS We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. THE ROLE As a Customer Service Advisor, you are the face and voice of strategic partners and a key team member who loves and understands customers, keeping them front of mind. Exceeds their expectations by providing exceptional service through the quality, speed and efficiency of your support and delivering an unforgettable experience while helping them discover our partner’s amazing products selection. Reporting to the Customer S

Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise;
Provide information and best advisory with regards to products and services and other related inquiries;
Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines;
Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention;
Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives;
Managing your own development and supporting others to maximize team potential;
Actively contribute to a great work environment and the alignment with and strategic partners' values in the team.

Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment;
Someone with excellent English and Italian proficiency in written and spoken form (mandatory);
Someone with good IT skills (both customer service specific and windows packages) that enjoys guiding our customers when navigating our digital platforms.
A person with excellent communication skills, with the ability and confidence to resolve complex customer issues with a positive approach
Someone with natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills
Passionate and knowledgeable of sports and sportswear is a plus
Self-driven person, but also a strong team player
Available to work on late shifts

Health insurance for the whole family and other well-being resources
25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year) and
Boomerang: sabbatical program after 5 years service Training opportunities and free access to LinkedIn Learning
Flexible benefits program Flexible working environment

It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent in order to attract candidates to a SCAM. Please be aware that does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, will never ask candidates for any form of payment during the recruitment process.