СШАStrategic Customer Success Engineer - US
2 нед. назад
СШАRemote
customer relationship managementtechnical supportproduct adoptionsolution delivery
Technical point of contact for enterprise customers ensuring product value and adoption, collaborating with multiple teams.
Обязанности
- We are seeking an experienced and dynamic Strategic Customer Success Engineer to join our team. In this role, you will be the technical point of contact for our enterprise customers, ensuring they receive maximum value from our products and services. You will collaborate closely with our Customer Success Managers, Sales, Product, and Engineer teams to deliver tailored solutions that meet the unique needs of our most strategic clients. Your ability to understand customer challenges, provide technical guidance, and drive successful product adoption will be critical to the long-term success of our customers and our company.
- Technical Expertise: Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products.
- Customer Onboarding: Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.
- Ongoing Support: Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.
- Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.
- Product Adoption: Partner with clients to align ’s roadmap with their priorities while driving broader adoption of our capabilities. Capture feedback on performance and feature needs, collaborating with product and engineering teams to shape direction and deliver long-term impact for both sides.
- Relationship Management: Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner.
- Reporting: Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights. Create reports that highlight trends, risks, and opportunities, and translate findings into actionable recommendations that help clients and internal teams achieve their goals.
- Travel: Minimal travel to visit customers on site expected.
Требования
- 10+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts.
- Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations
- Experience working with RESTful APIs and other web services
- Strong SQL skills; PostgreSQL experience preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior
- Familiarity with software development lifecycles and modern API architectures
- Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred
- Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations
- Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
- Track record of thriving in highly ambiguous, fast-paced environments.
- Demonstrated ability to understand customer needs and deliver solutions that drive success.
- Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals.
- Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
- Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.
- At , we believe in pay transparency — it's part of how we operate as a distributed, remote-first team. Salaries are based on function, level, and geographic location, benchmarked against similar stage growth companies.
- Because this role is open across the United States and can be based anywhere our team members work from, the salary range reflects that geographic breadth: $140,000 - $190,000 USD (OTE $168,000 - $228,000).
- Some example salaries for specific locations are below:
- New York City: $165,000 - $190,000 USD (OTE $198,000 - $228,000)
- Chicago: $140,000 - $162,000 USD (OTE $168,000 - $194,000)
- Final offer amounts are determined by multiple factors, including the successful candidate's location, experience, and expertise, and may vary from the amounts listed above.
- Due to regulatory and security reasons, there’s a small number of countries where we cannot have teammates based. Additionally, because is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. teammates need to be authorized to work from their home location.
- We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.
- If you are applying as a resident of California, please read our CCPA notice here .
- If you are applying as a resident of the EU, please read our GDPR notice here.
- **We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All recruiting email communications will always come from the @.com domain. Any outreach claiming to be from via other sources should be ignored.
Другое
- empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and.
- is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.
- We have raised $77M and are backed by Craft Ventures ( Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman,, MinIO, Druva) and Uncorrelated Ventures ( Redis, Rollbar, Gradle ).