СШАManager of Clinician Experience
2 нед. назад
СШАMiddleRemote
The Manager of Clinician Experience ensures the satisfaction and engagement of virtual neurologists by managing relationships and optimizing operational processes.
О компании
- is a physician-founded and led, tech-enabled virtual specialty care company on a mission to break geographical barriers and improve lives through innovation. Teleneurology is our first and foundational virtual specialty, and we do it better than anyone, with some of the industry's fastest response times, as we build out multispecialty virtual care. Our Synapse AI platform connects hospital care teams to our neurologists in seconds. Our name, from the Sanskrit for “selfless service,” reflects how we treat every patient: the way we'd want our own family treated.
- The Manager of Clinician Experience plays a pivotal role in ensuring the satisfaction and engagement of virtual neurologists within our network, from contract signing until they are placed on the schedule. This role oversees and enhances the overall clinician experience, builds and maintains strong physician relationships, and optimizes operational processes to drive satisfaction, retention, and compliance.
Требования
- Bachelor's degree in healthcare administration, business, or a related field.
- Telemedicine experience is preferred but not required.
- Previous experience in clinician relations, healthcare management, or a similar role.
- Strong interpersonal and communication skills, with the ability to build and maintain positive relationships.
- Data-driven decision-making and analytical skills.
- Excellent multi-tasking, organizational and project management abilities.
- Strong problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office and relevant software applications.
- Ability to adapt to changing healthcare environments and industry trends.
Условия
- Competitive compensation
- Medical, dental, and vision insurance
- Short-term disability coverage
- PTO and company-paid holidays
- Fully remote work environment
- Open to travel
- Wellness perks
- Technology equipment provided
- Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide.
- Collaborative, mission-driven culture focused on patient outcomes and operational excellence
- 100% fully remote opportunity
Другое
- Cultivate and maintain positive relationships with physicians, serving as their liaison for needs and concerns.
- Collaborate with physicians to address inquiries, resolve issues, and facilitate communication between physicians, internal departments, hospitals, and clients.
- Conduct regular physician satisfaction surveys and gather feedback to identify areas for improvement.
- Develop and implement an effective onboarding process so new physicians are well-equipped to navigate our systems and services.
- Coordinate training sessions and resources to educate physicians on policies, procedures, and best practices.
- Act as the primary point of contact for physician inquiries and concerns.
- Proactively identify and address physician concerns or challenges, working closely with cross-functional teams to find solutions.
- Develop and execute strategies to enhance physician engagement by building strong relationships.
- Establish regular communication channels to keep physicians informed about organizational updates, changes, and opportunities.
- Use physician feedback to personalize interactions and strengthen engagement.
- Define key performance indicators related to physician satisfaction and regularly analyze data to track progress and identify trends, such as completing onboarding within seven days of credentials being issued.
- Use data-driven insights to develop action plans that improve the physician experience.
- Continuously evaluate and enhance operational processes related to physician interactions and service delivery.
- Collaborate with other departments to streamline workflows and reduce friction points for physicians.
- Leverage technology and operational tools to streamline scheduling and proactively anticipate physician needs.