Account Specialist - Berlin

2 нед. назад

ГерманияOnsite

Manage onboarding and operational support for hospitality clients using 's restaurant management system.

is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.
Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark and Finland already love running on .

We’re looking for a true startup Operations person. Good onboarding is what makes our merchants set up for success. From the first meeting, the go-live to working and growing together - this person will own the onboarding process and make it all happen. This role is for someone who likes working with the product, becoming an expert in it and teaching others. Your day-to-day will be a mix of hands-on ops, project management, customer communication and problem solving. We are reshaping the future of hospitality tech, and this role is at the forefront of it.
Our Operations happen on a restaurant floor, in a lively neighbourhood, at a busy bar - we operate in the city:
Run restaurant onboarding: train, connect and implement together with the restaurant team
Problem-solve for our merchants on the ground while running live operations
Support restaurants for the first month after the go live
Find opportunities for improvement in our process, materials and systems
Identify product and process gaps and bring it to internal central teams such as product, engineering and central operations

You are a creative problem solver who enjoys interacting with hospitality businesses
You are empathetic towards our merchants and curious about their business
You can juggle multiple things at once and bring structure
Curious about the product, want to be an expert in system and can apply your knowledge
Good communication - you are great at proactive contact and managing expectations
Being comfortable with high-pace environments: both the hospitality flow and the startup day-to-day
Flexibility in working hours to fit our merchants’ needs
At least 1-2 years of experience in hospitality, early startup operations, fast-paced account management or customer operations
You are comfortable working in both German and English
If this speaks to you we can be the right fit. Learn more about how we work from our Recipe here: /careers.

Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.
From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.
We use AI the way our merchants use , to cut out the friction and get to what matters faster. We believe in a world where AI increases quality, efficiency and speed.
At , AI isn't a policy or a checkbox, it's just part of how we work. It helps us write, analyse, build, and improve but doesn’t make the last call. If there's a smarter way to do something, we want to find it.