ЮАРCustomer Support Representative (financial background)
2 нед. назад
1600–2000 USD / мес.ЮАРRemote
customer supportemail communicationchat supportticketing systemfraud detectiontransaction reconciliation
Customer Support Representative role supporting fintech app users with payments, transactions, and account inquiries.
Обязанности
- We are looking for a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. The company offers a cashback and payments app that lets users earn money back on everyday purchases by buying instant digital gift cards at checkout. In this role, you will support customers and partners on account, payment, and transaction inquiries, including high-value money movements, and deliver accurate, timely resolutions that build trust in the platform. If you are comfortable handling large sums with precision and care and you thrive in a fast-paced, customer-first environment, we want to hear from you.
- Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions.
- Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances.
- Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance.
- Identify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to the appropriate internal teams.
- Reconcile transaction records and verify payment details to make sure customer accounts are accurate and up to date.
- Document all interactions, resolutions, and recurring issues thoroughly in the support system.
- Collaborate with finance, risk, and product teams to resolve complex cases and improve support processes.
- Contribute to the internal knowledge base by capturing common fixes, FAQs, and workflow improvements.
- Maintain a high standard of professionalism, empathy, and clear communication throughout the customer journey.
Требования
- Proven customer support experience within financial services, fintech, banking, or payments.
- Demonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy.
- Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation.
- Excellent attention to detail and sound judgment when handling sensitive financial information.
- Proficient written and verbal English communication skills.
- Comfortable working with ticketing systems, CRMs, and internal financial tools.
- Ability to work independently in a fully remote environment and manage a steady volume of inquiries.
- Availability to work during U.S. business hours.
Будет плюсом
- Familiarity with AML, KYC, and fraud prevention practices.
- Experience with support platforms such as Zendesk, Intercom, Freshdesk, or similar.
- Background in e-commerce, rewards programs, or digital gift card platforms.
- Working knowledge of Excel or Google Sheets for transaction tracking and reporting.
- We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Другое
- Join Hire Hangar and work with fast-growing global companies while building a long-term career.