Collections Agent (Non-US)
2 нед. назад
Страна неизвестнаRemote
Responsible for contacting members regarding outstanding balances, inactive accounts, and equipment returns, ensuring accurate documentation and collection process adherence.
Обязанности
- Better Health is looking for a Collections Agent to join our Revenue Cycle team. This role is responsible for contacting members regarding outstanding balances, inactive accounts, and equipment that has not been returned.
- The ideal candidate is comfortable speaking with members by phone, handling payment conversations professionally, documenting every interaction accurately, and following established collection and return processes.
- This position requires a strong attention to detail, persistence, and the ability to balance member service with revenue recovery .
Требования
- Previous experience in collections, customer service, healthcare, billing, or a similar role preferred.
- Comfortable making a high volume of outbound calls.
- Strong verbal and written communication skills.
- Excellent attention to detail and documentation skills.
- Comfortable discussing balances and requesting payment from members.
- Able to handle difficult conversations professionally.
- Strong follow-through and ability to manage multiple systems
Другое
- Contact members with 61+ day outstanding balances to resolve past-due accounts.
- Work assigned accounts and follow the established collections workflow.
- Contact members with inactive VR accounts, including members who have been inactive for 90+ days.
- Follow up on Never Started / Need Return accounts and determine the appropriate next step.
- Collect outstanding balances and process payments according to company procedures.
- Explain balances, payment expectations, and available resolution options clearly and professionally.
- Escalate accounts when additional review or assistance is required.
- Contact members regarding equipment that needs to be returned.
- Explain return requirements and assist members through the return process.
- Coordinate return-label requests when needed.
- Follow up on equipment that has not been returned.
- Apply the appropriate non-return charge when required under company policy.
- Accurately document every member interaction in the appropriate system.
- Record call outcomes, payment information, return status, and next steps.
- Maintain accurate account notes so other team members can easily understand the status of an account.
- Update account statuses and tracking information as required.
- Follow up on accounts according to assigned timelines.
- Make outbound calls to members regarding balances, payments, inactive services, and equipment returns.
- Handle difficult or sensitive conversations professionally and empathetically.
- Answer member questions and explain next steps clearly.
- Maintain a professional and helpful tone while working toward resolution.