СШАWorkplace Technology Specialist - New York
2 нед. назад
134.3k–158k USD / годСШАOnsite
ai
Manage and support workplace technology infrastructure and AI enablement in New York office.
О компании
- is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining means three things.
- We lean in: ownership over titles, outcomes over intentions.
- We fight for excellence: high standards, direct, ego-free feedback.
- We grow together: as a team and with our customers.
- Mission before ego. Everyone contributes. No one coasts.
- If you’re driven by impact, pace, and raising the bar. This is the place.
- New York City | Full-time | Onsite, five days a week
- Reports to the Workplace Technology Lead
Обязанности
- The IT and AI Enablement function exists to make itself run as well as the product we sell: secure, automated, and improving over time.
- As our Workplace Technology Specialist in New York, you'll help keep the technology our employees use every day working smoothly, from laptops and onboarding to meeting rooms and office connectivity. You'll report to our Workplace Technology Lead and work closely with Workplace, Office Managers, EAs, and the wider IT team.
- This is a hands-on individual contributor role. You'll take ownership of everyday support requests, follow issues through to resolution, and help deliver office technology projects with direction from the Workplace Technology Lead. It's an opportunity to build your technical skills while making a visible difference to how our New York office runs.
- Be a helpful, responsive first point of contact for employees. Troubleshoot laptop, application, account, peripheral, and connectivity issues through our shared service desk and in person. Keep people informed and escalate complex issues with clear diagnostics.
- Help new hires get productive from day one: stage devices, complete approved account and access setup, check equipment, and introduce colleagues to 's tools. Support offboarding and equipment returns using established processes.
- Keep meeting rooms ready to use. Run regular AV checks, troubleshoot conferencing equipment, and support all-hands, events, and important meetings alongside the Workplace Technology Lead and the relevant teams.
- Support the local hardware lifecycle, including provisioning, inventory, loaners, repairs, replacements, and returns. Keep asset records accurate and flag stock needs early.
- Troubleshoot basic office Wi-Fi and wired connectivity problems. Gather useful information and work with the Workplace Technology Lead and the IT Systems team on issues that need deeper investigation.
- Assist with office moves, desk setups, equipment installations, and vendor visits. Follow agreed checklists, test the work, and raise issues for the Workplace Technology Lead to resolve.
- Help maintain badge readers, cameras, and other office technology by identifying faults and coordinating fixes under established processes. Security owns access policy and monitoring.
- Write clear support guides and improve repeatable tasks. Help test practical automation and AI-assisted support workflows with the team so common issues become easier to prevent and resolve.
Требования
- You have 3+ years of hands-on IT support, workplace technology, desktop support, or similar experience, or equivalent practical experience.
- You can troubleshoot macOS devices, common business applications, peripherals, and basic network issues. You work through problems methodically and know when to ask for help.
- You communicate clearly with technical and non-technical colleagues. You're patient, approachable, and calm when someone needs help quickly.
- You thrive in a fast-paced, startup environment. You assess what’s urgent, shift focus as priorities change, and follow through on the work that matters most. You set a high bar for delivery while keeping colleagues informed along the way.
- You're comfortable following security and access procedures, handling employee information carefully, and escalating requests that need approval.
- You're curious, willing to learn, and quick to act. You notice recurring problems and suggest practical improvements.
- You enjoy being present in the office. This role is onsite in New York five days a week, helping colleagues and keeping the space working.
Будет плюсом
- Experience with meeting-room AV and conferencing tools such as Zoom Rooms or Neat.
- Familiarity with Apple Business Manager and an endpoint management platform, plus identity, access, and collaboration tools such as 1Password.
- Exposure to office networking or physical-security hardware, such as Meraki, badge readers, or Verkada.
- Experience with an ITSM platform such as Serval, Jira Service Management, ServiceNow, or Freshservice, and an interest in simple scripting or workflow automation.
- You don't need experience with every tool listed. Strong troubleshooting, dependable follow-through, and a willingness to learn matter most.
Условия
- We invest in our people with a comprehensive, thoughtfully designed benefits package:
- Medical, dental & vision
- Multiple medical plan options through Aetna and Kaiser Permanente
- HSA or Healthcare FSA (based on plan selection)
- Dental plans via MetLife
- Vision plans via Vision Care
- Family support
- Generous parental leave
- Free access to Maven Clinic
- Dependent Care FSA
- Free One Medical membership for employees and dependents
- Additional perks
- Pre-tax commuter benefits
- Life Insurance + STD/LTD
- 401(K) with generous company match
- Unlimited PTO
- Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
Другое
- Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
- Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
- In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.