ЯпонияCustomer Success Engineer (Japan)
2 нед. назад
Япония
cloudhigh performance computingtechnical presentationsproduct adoption
Serve as trusted technical advisor to key customers, ensuring best cloud HPC experience and driving product adoption.
О компании
- is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed—through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t—and we’re seeking passionate, curious minds to help build the next wave of breakthroughs.
- We are seeking a Customer Success Engineer to join our team.
- As a CSE, you’ll serve as the trusted technical advisor for ’s key customers. Your role involves working closely with customers and internal teams to ensure users have the best cloud HPC experience. If you’re passionate about building meaningful relationships and going the extra mile for customers, this role is for you.
- Hitoshi Sato , Technical Director - Japan
- is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with will be contingent upon successful completion of a comprehensive background check. Here at , we are committed to being transparent in our policies around candidate privacy. For more details on the information collects in your application, please view the Applicant Privacy Policy here.
Обязанности
- Lead and execute all technical activities throughout the customer’s post-sales engagement, such as product and feature adoption, technical presentations, and customer business review meetings. Our top-performing CSEs increase our strategic customers’ usage by over 140% annually.
- Independently analyze technical needs, requirements, the customer’s current infrastructure, operations, and workflows. Typically, our CSE’s point of contact is a literal rocket scientist, CFD or FEA engineer, or aerospace engineer. You’ll learn their technical workflow and help our customers innovate faster on the platform.
- Gain a deep understanding of the customer’s workflows and HPC environments to provide a tailored solution with a unique value proposition. Our customers are at the forefront of the world’s most innovative technologies, from genome sequencing to aeronautical design to crash testing and more.
- Collaborate with customers to define and execute their digital transformation strategy for migrating workloads from on-premises to the cloud. Our CSEs create strategic roadmaps spanning 1 - 5 years.
- Articulate and present solutions at conferences, user groups, webinars, etc. Our CSEs attend 1-2 regional and national conferences throughout the year.
Требования
- Enjoys solving complex problems and strives to find the best solutions.
- Empathetic approach to customer solutions.
- Outgoing personality with a customer-obsessed attitude and willingness to deep dive. Customer obsession is your top priority.
- Background in a customer-facing role, technical support, or professional service.
- Comfortable learning and deep diving into new technologies quickly and efficiently.
- B.S., M.S., or Ph.D. in engineering, computer science, math, physics, or equivalent.
- General knowledge in at least one of the high-performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial, etc.)
- Experience working with enterprise customers in one or more of the industry verticals we serve, including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector.
- Experience working with at least one HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systemes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc.)
- Strong presenter able to explain highly technical topics in an easy-to-understand manner.
- Ability to manage multiple complex projects and coordinate colleagues across diverse teams and locations.
- Demonstrated understanding of HPC, scheduler, IaaS, scripting languages, HPC containers, and how these tools are used and deployed by customers.